AntoBizz 0 Posted April 2, 2020 Posted April 2, 2020 Hellò , i have a problem with real time file system protection, it doesn't works, i'm unable to change the switch position on check PC in real time. After the install every things works fine, then it bercome red and i can do nothing. My PC has Win 10 home 1909 install and i have Eset internet security 13.1.16.0 valid until 25/03/2021 last update 02/04/20 I have send the system report e use the assistent form from eset internet security. but at the moment nothing Anyone have an idea how to solve it? Thanks
Administrators Marcos 5,742 Posted April 2, 2020 Administrators Posted April 2, 2020 Please provide: 1, logs collected with ESET Log Collector 2, a Procmon boot log created as per https://support.eset.com/en/kb6308-using-process-monitor-to-create-log-files
Administrators Marcos 5,742 Posted April 3, 2020 Administrators Posted April 3, 2020 Unfortunately this is not a boot log but a standard Procmon log. Please create a boot log as per the KB article.
AntoBizz 0 Posted April 3, 2020 Author Posted April 3, 2020 3 hours ago, Marcos said: Unfortunately this is not a boot log but a standard Procmon log. Please create a boot log as per the KB article. 3 hours ago, Marcos said: Unfortunately this is not a boot log but a standard Procmon log. Please create a boot log as per the KB article. 3 hours ago, Marcos said: Unfortunately this is not a boot log but a standard Procmon log. Please create a boot log as per the KB article. Ok i'm sorry. Today the assistence answer to my email and write me to do an repair, option from menù inside the app, but after a boot the situation remain the same. This evening I take the decision : delete the program from install, when finish i do a boot , than i check the registry with cCleaner. I make a start boot again. After download again the product from the site and activeted the code of licence, I do a new scan and every thing is working fine. Of course if it become necessary again I follow your procedure. Many thanks for your good and fast support.
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