Donkey 0 Posted March 29, 2020 Share Posted March 29, 2020 Hi. Yesterday Eset failed to update . Cleared cache, re-booted pc, still the same issue. Unistalled like per Eset guide, then struggling to download installer - speed 15kB/s!! and constant disconnected. After hours of try, downloaded, and now when start installation get message that no internet connection.Internet connection are working in full speed, stream working, all web pages open, ping to Eset server working - so what's the issue? Win10 latest version home edition pc. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,838 Posted March 29, 2020 Administrators Share Posted March 29, 2020 At home I've just downloaded a 54-MB ESET Smart Security installer in 2 seconds. Try connecting via a different ISP, if possible. Should the problem persist, please contact ESET UK for help with troubleshooting. At any rate, the issue is not global. Link to comment Share on other sites More sharing options...
Donkey 0 Posted March 29, 2020 Author Share Posted March 29, 2020 Hi. Tryied download by different ISP - the same issue. Speed for download is 12kB/s. Reported issue yesterday to Eset UK - nobody sseems to working on there and no activity on Twitter also. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,838 Posted March 29, 2020 Administrators Share Posted March 29, 2020 Please provide a Wireshark pcap log from downloading an ESET installer. Link to comment Share on other sites More sharing options...
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