Saint Viscious 0 Posted February 21, 2020 Share Posted February 21, 2020 Hi guys I really need your help and this must fix asap, we can’t use our anti virus since the last update from Feb 14 after several days we found out that we can’t use scan or any other tools. When we hover it to run a scan and click scan nothing happened and virus starts to show on our files .I’ll attach a photo maybe this might help a little. Thanks https://m.imgur.com/gallery/ukZvWZe Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted February 21, 2020 Administrators Share Posted February 21, 2020 This issue has been discussed in length recently here, please read the red alert on top of this page. For latest information, read https://support.eset.com/en/alert7396-legacy-products-startup-issue or https://support.eset.com/en/kb7442-solution-for-eset-endpoint-product-5x (for Endpoint v5). After fixing the issue, we strongly recommend uninstalling Endpoint v5 and installing the latest Endpoint 7.2 on systems wherever possible, especially if you are using Windows 10 or Windows 7/8 and security of the system matters. Link to comment Share on other sites More sharing options...
Saint Viscious 0 Posted February 21, 2020 Author Share Posted February 21, 2020 Thank you so much, we will try to do this. It really affects our job these days. Link to comment Share on other sites More sharing options...
Sameer 2 Posted February 26, 2020 Share Posted February 26, 2020 (edited) prepare v7 esmc and deploy agent to all v5 endpoint that can communicate with the v7 esmc (good to move to v7 as v5 is only covered under basic support, however if you want to continue to with v5 ( which i have not tired as yet) then creating custom package instruction is attached) create a shared read only folder accessable to all the endpoint download the fixer from and save it to the above shared folder (replace eea with ess and 32bit with 64bit were necessary) hxxp://repository.eset.com/v1/com/eset/tools/certfix/v1/latest/eea_nt32_enu.exe hxxp://repository.eset.com/v1/com/eset/tools/certfix/v1/latest/eea_nt64_enu.exe from the v7 esmc - task - client task - operating software - run command - new client task - setting - type the following "powershell -command "& {(Copy-item -Path '\\shared folder\v5fix\eea_nt64_enu.exe' -Destination '%temp%\eea_nt64_enu.exe');(Start-process '%temp%\eea_nt64_enu.exe' -NoNewWindow)}" > C:\ees_fixer.log" with double hyphe removed and choose target command above will copy the eea_nt64_enu.exe from the shared folder to local c:\windows\temp and the ees_fixer.log under c:\ ack : Rhesa from Indonesia for providing input for the test and the v5 custom package instruction how-to-push-v5-rev-1.1.pdf Edited February 26, 2020 by Sameer Link to comment Share on other sites More sharing options...
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