False positive

[Iñaki 0]

Dear Sirs,

I need upload a file with more that 100 mb because is a false positive but I don't see any ftp to upload the file, only an email.

Could you provide me a ftp site, please?

Regards

[Marcos 5,458]

You can upload the file to OneDrive, Dropbox, etc. and enclose the link in an email when contacting ESET as per the instructions at https://support.eset.com/en/submit-a-virus-website-or-potential-false-positive-sample-to-the-eset-lab

It would be good to mention the detection name which would give a rough idea of what it could be.

[Iñaki 0]

I sent an email 28/01/2020 to samples@eset.com and I haven't even received a case number and any answer.

Please, is critical.