OllyOrc 1 Posted January 27, 2020 Share Posted January 27, 2020 Many thanks for the continual support as currently have the new ESMC server communicating with multiple windows servers and Apple Macs on different LANs, along with a new Mirror Tool/Apache server. However, we have recently employed some new Mac users who will work from home, with occasional visits to the office, so my question is. Can the ESET Agent still communicate over the internet from their homes, back to our ESMC server to notify us of any threat alerts, if we open our Firewall to allow ESET traffic on the default port 2222 (or a different port if we change the ESMC server settings) and also create an external DNS to resolve to our internal ESMC server? Kind regards ESET Management Agent 7.1.840.0 Up-to-date version ESET Mac Endpoint Antivirus 6.8.400.0 Up-to-date version ESET Windows File Security 7.1.12006.0 Up-to-date version ESET Security Management Center (Server), Version 7.1 (7.1.503.0)ESET Security Management Center (Web Console), Version 7.1 (7.1.393.0)Copyright (c) 1992-2019 ESET, spol. s r.o. All Rights Reserved. End-user license agreement CentOS (64-bit), Version 7.7.1908 License Management Installed Components: NAME VERSION Update module 1074.1 (20190925) Translation support module 1781 (20200108) SysInspector module 1274 (20180918) SSL module 1041B (20190913) Push Notification Service module 1057 (20200121) Configuration module 1822.1 (20191028) Database info: DB Name: era_db DB Version: MySQL 5.6.40 DB Size: 164MB DB Hostname: eset-manager.xxx.xxx.xxx DB User: era@localhost Warning: This program is protected by copyright and international treaties. Copying or distribution without express permission from ESET, spol. s r.o. by any means, in part or in full, is strictly prohibited and will result in prosecution to the full extent that these laws will allow internationally. ESET, the ESET logo, ESET Smart Security, LiveGrid, LiveGrid logo, SysInspector are either registered trademarks or trademarks of ESET, spol. s r.o. in the European Union and/or other countries. All other trademarks are the property of their respective owners. Protected by US Pat. 8,943,592. Link to comment Share on other sites More sharing options...
OllyOrc 1 Posted January 29, 2020 Author Share Posted January 29, 2020 Kindly answered via email by ESET Technical Customer Care Engineer We have this documented as this is fairly commonly requested, this guide is available at https://support.eset.com/en/allow-external-remote-clients-to-check-into-a-central-eset-remote-administrator-server-6x although the guide refers to v6, it also applies for v7 Effectively, you will need to set the machines' Agents up with an externally resolvable address and have port 2222 available for the server, so that they get the correct address the moment that the Agent is installed. For machines currently with the Agent installed, applying the policy for the Agent address will have the same desired effect Link to comment Share on other sites More sharing options...
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