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ESET Agent communication to ESMC over internet for home workers?

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Many thanks for the continual support as currently have the new ESMC server communicating with multiple windows servers and Apple Macs on different LANs, along with a new Mirror Tool/Apache server. However, we have recently employed some new Mac users who will work from home, with occasional visits to the office, so my question is. 

Can the ESET Agent still communicate over the internet from their homes, back to our ESMC server to notify us of any threat alerts, if we open our Firewall to allow ESET traffic on the default port 2222 (or a different port if we change the ESMC server settings) and also create an external DNS to resolve to our internal ESMC server?  

Kind regards

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Kindly answered via email by ESET Technical Customer Care Engineer

We have this documented as this is fairly commonly requested, this guide is available at https://support.eset.com/en/allow-external-remote-clients-to-check-into-a-central-eset-remote-administrator-server-6x although the guide refers to v6, it also applies for v7

Effectively, you will need to set the machines' Agents up with an externally resolvable address and have port 2222 available for the server, so that they get the correct address the moment that the Agent is installed. For machines currently with the Agent installed, applying the policy for the Agent address will have the same desired effect


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