Alex MIB 0 Posted January 13, 2020 Share Posted January 13, 2020 Hi, I try to migrate a license from ELA to EBA, but I get this error: Unable to associate license. I also receive a license transfer confirmation email but by clicking on the link in this email, I get this error message: We were unable to associate email Token was expired Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted January 13, 2020 ESET Staff Share Posted January 13, 2020 Can you please share your PLID (XXX-XXX-XXX) here, so we can take a look? Link to comment Share on other sites More sharing options...
Alex MIB 0 Posted January 13, 2020 Author Share Posted January 13, 2020 Public ID: 3AA-VT7-HPU Thanks Link to comment Share on other sites More sharing options...
Alex MIB 0 Posted January 14, 2020 Author Share Posted January 14, 2020 I solved the problem: it was due to a lack of licenses ... Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted January 15, 2020 ESET Staff Share Posted January 15, 2020 Hello, sorry for the late response. I was informed by the team, that this looks like a problem of your antispam / antiphishing solution, that somehow performs "link inspection" upon arrival of the e-mail, and clicks on the link on the behalf of the user. Link is completely Ok, however once clicked on, it expires, and effectively locks you out for the license migration. But I am glad that the issue resolved itself. Link to comment Share on other sites More sharing options...
lusos 0 Posted January 27, 2020 Share Posted January 27, 2020 Hello, I got the same problem with my license "Unable to associate license". PLID : 33D-SFN-UWM Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted January 27, 2020 Administrators Share Posted January 27, 2020 Please contact your local ESET distributor. The problem appears to be that your licenses are registered to 2 email addresses which is not allowed and the distributor must fix it on files. Link to comment Share on other sites More sharing options...
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