Neaktualizují se moduly (Modules do not update)

[Petr May 0]

Dobrý den,

mám problém s updatem modulů ESETu.

 

1.  systém hlásí "Moduly jsou aktuální"        .......  ale oni nejsou

Produkt: ESET ENDPOINT ANTIVIRUS

Stav ochrany:   Moduly jsou aktuální, Poslední aktualizace 09.01.2020 21:32:08

Eset Endpoint Antivirus: Aktuální verze 7.0.2091.0       ............   měla by být 7.2.2055.0

Detekční jádro: 20646 (20200109)

 

2. pravděpodobně nefunguje update, které by mělo jet přes proxy

Error: CUpdatesModule [Thread 213c]: PerformUpdate: Module update failed with error: Server not found. (error code 12547)

 

Machine translation:

I have a problem updating ESET modules.

 

1st system reports "Modules are up to date" ....... but they are not

Product: ESET ENDPOINT ANTIVIRUS

Protection status: Modules are up-to-date, Last update 09.01.2020 21:32:08

Eset Endpoint Antivirus: The current version 7.0.2091.0 ............ should be 7.2.2055.0

Detection core: 20646 (20200109)

 

2. An update that should go through a proxy is probably not working

Error: CUpdatesModule [Thread 213c]: PerformUpdate: Module Update Failed with Error: Server not found. (Error Code 12547)

Edited January 10, 2020 by Marcos
Machine translation added

[Marcos 5,451]

Regarding program upgrade of Endpoint itself, currently you must install the latest version either manually or by sending a software install task from ESMC. Future upgrades beyond v7.2 should be automatic depending on product settings.

For troubleshooting the issue with update through proxy, further logs will be needed. Please contact customer care.
Does direct update (ie. not through the proxy) work?