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MDC Connection to ESMC failed

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i m running SMC and MDM on 2 different virtual  machines, but i have problems with Communication. When i try to connect a mobile device it says:

Communication error

Mobile Device Connector on mdm.example.com is not reachable. Check your settings for the Mobile Device Connector
in german:
Mobile Device Connector unter mdm.example.com ist nicht erreichbar. Überprüfen Sie Ihre Einstellungen für den Mobile Device Connector
I don't  know how to check, In the SMC everything is green,  the URL https://mdm.example.com:9980 gives me an OK.  What can i do??
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  • ESET Staff


Based on error, it seems like application does not have connectivity to MDM. If You are sure MDM site is accessible from phone You can submit customer care ticket from application (which will include all relevant logs)



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