Jump to content

MDC Connection to ESMC failed


federa
 Share

Recommended Posts

Hello,

 

i m running SMC and MDM on 2 different virtual  machines, but i have problems with Communication. When i try to connect a mobile device it says:

Communication error

Mobile Device Connector on mdm.example.com is not reachable. Check your settings for the Mobile Device Connector
 
in german:
Mobile Device Connector unter mdm.example.com ist nicht erreichbar. Überprüfen Sie Ihre Einstellungen für den Mobile Device Connector
 
I don't  know how to check, In the SMC everything is green,  the URL https://mdm.example.com:9980 gives me an OK.  What can i do??
 
THX
Link to comment
Share on other sites

  • ESET Staff

Hello,

Based on error, it seems like application does not have connectivity to MDM. If You are sure MDM site is accessible from phone You can submit customer care ticket from application (which will include all relevant logs)

HTH,

M.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...