mlcharlestonsc 0 Posted November 27, 2019 Share Posted November 27, 2019 Help me plz, I'm not able to update. Any idea what I'm missing. Unless I missed my payment date. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 944 Posted November 27, 2019 ESET Moderators Share Posted November 27, 2019 Hello @mlcharlestonsc we have special debug version prepared to tackle this issue. please download it from http://ftp.nod.sk/~randziak/EMSA/5.2.38.0/ and install on your device. Make sure logs submission is enabled, reproduce the issue, submit a ticket for us and let us know, so we can check your logs to see what the root cause is Regards, Peter Link to comment Share on other sites More sharing options...
mlcharlestonsc 0 Posted November 27, 2019 Author Share Posted November 27, 2019 Thank you Peter, I just sent log to you hope I done it correctly. Link to comment Share on other sites More sharing options...
mlcharlestonsc 0 Posted November 27, 2019 Author Share Posted November 27, 2019 Looks like it went through Case #343728 - "Other update issue" has been created for you. Thx Mike Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 944 Posted November 27, 2019 ESET Moderators Share Posted November 27, 2019 good, thank you. Just to make sure, you submitted the case after you received the error, right? Peter Link to comment Share on other sites More sharing options...
mlcharlestonsc 0 Posted November 27, 2019 Author Share Posted November 27, 2019 Yes, I think I need to renew subscription. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 944 Posted November 27, 2019 ESET Moderators Share Posted November 27, 2019 great, thank you. The devs already have the logs (what made them happy, as we were unable to get them so far from anyone with the issue) so they will analyze them. Peter Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 944 Posted December 2, 2019 ESET Moderators Share Posted December 2, 2019 Hello @mlcharlestonsc, so the devs find the cause of the issue and prepared a fixed build to verify it. Can you please download and install the version 5.2.47.0 from http://ftp.nod.sk/~randziak/EMSA/5.2.47.0/ and let us know how it went? In case you encounter an error, please submit a ticket from the app for us. If you want, we may provide you with a license for your cooperation with troubleshooting of this error 😉 Regards, Peter Link to comment Share on other sites More sharing options...
mlcharlestonsc 0 Posted December 2, 2019 Author Share Posted December 2, 2019 I'll run and test it out. Any trouble I'll send a ticket to you. The licence would be great, my wife just paid for hers and I was going to share hers. Link to comment Share on other sites More sharing options...
mlcharlestonsc 0 Posted December 4, 2019 Author Share Posted December 4, 2019 All is running good now. Just sent in log for your review. Link to comment Share on other sites More sharing options...
mlcharlestonsc 0 Posted December 4, 2019 Author Share Posted December 4, 2019 Peter, Here is number Case #346043. It should have the logs with it Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 944 Posted December 5, 2019 ESET Moderators Share Posted December 5, 2019 Hello @mlcharlestonsc, good, thank you for the confirmation, glad it works now as expected. When it comes to the license, just send me your name, surname, e-mail address and country info so I can order the license for you. Regards, Peter Link to comment Share on other sites More sharing options...
mlcharlestonsc 0 Posted December 5, 2019 Author Share Posted December 5, 2019 Thank you Pm sent Link to comment Share on other sites More sharing options...
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