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Unable to update


mlcharlestonsc
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  • ESET Moderators

Hello @mlcharlestonsc 
we have special debug version prepared to tackle this issue.

please download it from http://ftp.nod.sk/~randziak/EMSA/5.2.38.0/ and install on your device.

Make sure logs submission is enabled, reproduce the issue, submit a ticket for us and let us know, so we can check your logs to see what the root cause is

Regards, Peter

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  • ESET Moderators

Hello @mlcharlestonsc,

so the devs find the cause of the issue and prepared a fixed build to verify it.

Can you please download and install the version 5.2.47.0 from http://ftp.nod.sk/~randziak/EMSA/5.2.47.0/ and let us know how it went?

In case you encounter an error, please submit a ticket from the app for us.

If you want, we may provide you with a license for your cooperation with troubleshooting of this error 😉 

Regards, Peter

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  • ESET Moderators

Hello @mlcharlestonsc,

good, thank you for the confirmation, glad it works now as expected.

When it comes to the license, just send me your name, surname, e-mail address and country info so I can order the license for you. 

Regards, Peter

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