Hal9000 0 Posted November 18, 2019 Share Posted November 18, 2019 I installed ESET Internet Security 13.0.22.0 on my Acer Aspire A717-72G laptop (i5, 8GB RAM, Win 10). After install the fingerprint authentication stopped working for both, the orignal admin account and my standard user account. It's not that my fingerprint is not recognized, it's more like the option for fingerprint authentication is not there anymore. In addition, I cannot change the desktop backround anymore. All options are enabled in ESET except device control, gamer mode, parental control and anti-theft. Prior to ESET install everything was working fine. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted November 18, 2019 Administrators Share Posted November 18, 2019 Does temporarily disabling HIPS and rebooting the machine make a difference? If not, what about temporarily uninstalling ESET? Does the fingerprint authentication work alright then? Link to comment Share on other sites More sharing options...
Hal9000 0 Posted November 19, 2019 Author Share Posted November 19, 2019 I disabled HIPS and suddenly it worked. Interestingly it's still working, even after enabling HIPS again. Whatever, problem is solved. Thanks, Marcos! Link to comment Share on other sites More sharing options...
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