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Hello,

we cannot login with this message, "ESMC unable to get list of enable users"

how to solved this case

image.png.6211cb29ba3fc6c399318f04c994b08b.png

log from eei server
 

Quote

2019-10-17 10:17:25 6db60 Error: ESMC: error while getting threats information. User was blocked. Please try again later.
2019-10-17 10:17:26 016bc Error: ESMC: failure to authenticate during alarm export. User was blocked. Please try again later.
2019-10-17 10:17:26 6db60 Error: ERADetectionEventsSyncTask: Failed to export alarms. User was blocked. Please try again later.
2019-10-17 10:17:39 6dbb8 Info: 2019-10-15 20:40:15 - audit(50963671-d36a-412a-a1f2-479a24c0ab0f Login attempt Failure [User=isc_soc])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-15 20:40:27 - audit(50963671-d36a-412a-a1f2-479a24c0ab0f Login attempt Success [User=isc_soc])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-15 20:40:58 - audit(50963671-d36a-412a-a1f2-479a24c0ab0f SysInspectorLog downloaded Failure [Target=Unknown])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-16 11:49:47 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Failure [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-16 11:49:59 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Success [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-16 11:51:33 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Success [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-16 11:53:10 - audit(740f42a8-a9dd-46f7-9952-e2fe05e1c42a Login attempt Success [User=amroygaol])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-16 11:53:23 - audit(740f42a8-a9dd-46f7-9952-e2fe05e1c42a Task created Success [Task=Computers])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-16 11:53:42 - audit(740f42a8-a9dd-46f7-9952-e2fe05e1c42a Login attempt Success [User=amroygaol])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-16 11:54:29 - audit(740f42a8-a9dd-46f7-9952-e2fe05e1c42a Task created Success [Task=Computers])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-16 11:54:40 - audit(740f42a8-a9dd-46f7-9952-e2fe05e1c42a Login attempt Success [User=amroygaol])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-16 11:55:57 - audit(740f42a8-a9dd-46f7-9952-e2fe05e1c42a Login attempt Success [User=amroygaol])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-16 16:22:21 - audit(a06c9d65-1fe8-4b98-aaed-5e8573ba6d69 Login attempt Failure [User=opt_ost])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-16 16:22:26 - audit(a06c9d65-1fe8-4b98-aaed-5e8573ba6d69 Login attempt Success [User=opt_ost])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-16 16:23:32 - audit(a06c9d65-1fe8-4b98-aaed-5e8573ba6d69 Login attempt Success [User=opt_ost])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-16 16:32:36 - audit(a06c9d65-1fe8-4b98-aaed-5e8573ba6d69 Login attempt Success [User=opt_ost])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-16 20:17:16 - audit(a06c9d65-1fe8-4b98-aaed-5e8573ba6d69 Login attempt Success [User=opt_ost])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 08:13:23 - audit(740f42a8-a9dd-46f7-9952-e2fe05e1c42a Login attempt Failure [User=amroygaol])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 08:13:35 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Success [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 08:15:39 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Failure [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 08:17:37 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Failure [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 08:17:49 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Success [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 08:18:02 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 SysInspectorLog downloaded Failure [Target=Unknown])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 08:18:08 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 SysInspectorLog downloaded Failure [Target=Unknown])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 09:22:36 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Failure [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 09:22:36 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Failure [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 09:23:30 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Success [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 09:23:58 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Success [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 09:25:06 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Success [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 09:34:51 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Failure [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 09:35:01 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Success [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 09:47:57 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Failure [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 09:48:13 - audit(1efa4600-8d8e-44a3-8daa-725cc9c9f649 Login attempt Success [User=isc_sea])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 10:09:32 - audit(cdd57641-7c8b-4f9a-a74d-820cac2ac788 Login attempt Failure [User=isc_admin])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 10:09:39 - audit(cdd57641-7c8b-4f9a-a74d-820cac2ac788 Login attempt Success [User=isc_admin])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 10:14:50 - audit(cdd57641-7c8b-4f9a-a74d-820cac2ac788 Login attempt Failure [User=isc_admin])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 10:14:53 - audit(cdd57641-7c8b-4f9a-a74d-820cac2ac788 Login attempt Success [User=isc_admin])
2019-10-17 10:17:39 6dbb8 Info: 2019-10-17 10:15:19 - audit(cdd57641-7c8b-4f9a-a74d-820cac2ac788 Login attempt Success [User=isc_admin])
2019-10-17 10:17:40 6cc10 Error: ESMC: error while getting threats information. User was blocked. Please try again later.
2019-10-17 10:17:41 6dbb8 Error: ESMCAuditExportTask: Error occurred while exporting audit to ESMC. User was blocked. Please try again later.
2019-10-17 10:17:43 016bc Error: ESMC: failure to authenticate during alarm export. User was blocked. Please try again later.
2019-10-17 10:17:43 6cc10 Error: ERADetectionEventsSyncTask: Failed to export alarms. User was blocked. Please try again later.
2019-10-17 10:17:45 01628 Error: Failed to collect data from cloud: 0x1388
2019-10-17 10:17:45 0009c Info: 2019-10-17 10:12:21 - alarm(14 5cfa4020-f63a-4f75-b1bf-46bc38f8cd94 System Service Discovery [F1110] (216443) nt authority\system %SYSTEM%\sc.exe db1f81f5e209fed6df3255f6c820555cf17a839c 399bd183-07b5-4a59-aa08-b791b0522025)
2019-10-17 10:17:55 6d91c Error: ESMC: error while getting threats information. User was blocked. Please try again later.
2019-10-17 10:17:56 016bc Error: ESMC: failure to authenticate during alarm export. User was blocked. Please try again later.
2019-10-17 10:17:56 6d91c Error: ERADetectionEventsSyncTask: Failed to export alarms. User was blocked. Please try again later.
2019-10-17 10:18:09 01628 Error: Failed to collect data from cloud: 0x1388
2019-10-17 10:18:10 6d9b0 Error: ESMC: error while getting threats information. User was blocked. Please try again later.
2019-10-17 10:18:11 016bc Error: ESMC: failure to authenticate during alarm export. User was blocked. Please try again later.
2019-10-17 10:18:11 6d9b0 Error: ERADetectionEventsSyncTask: Failed to export alarms. User was blocked. Please try again later.

 

Step we already taken:
Create new user, can login but suddenly logout
Reset user password, can login then suddenly logout

Thank you,

 

Edited by santoso

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