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I have a vires in my laptop some files not work properly .so please help me to remove the vires with online assistance.

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Were those files encrypted? What is the extension of files?

If you have purchased a license for ESET, please email samples[at]eset.com and provide:
- a handful of examples of encrypted files (ideally Office documents)
- the ransomware note with payment instructions
- logs collected with ESET Log Collector (https://support.eset.com/kb3466/)
- logs collected with ESET System Vulnerability Checker (ftp://ftp.nod.sk/samples/svchecker/ESETSysVulnCheck.exe).

Compress all the stuff into a single archive and encrypt it with the password "infected"
If the archive is too big to send by email, upload it to a safe location and provide us with a download link.

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