Ikraam 0 Posted August 25, 2019 Share Posted August 25, 2019 Hello, I am getting the above topic error every time I try to update my anti-virus. License ID: 33B-53E-DNP Computer name: WALLE Seat name: walle-1 Product name: ESET Internet Security Product version: 12.2.23.0 Operating system: Windows 10 Home Single Language(64-bit) Machine: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz, 8104 MB RAM eis_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 25, 2019 Administrators Share Posted August 25, 2019 It looks like the communication is manipulated by your ISP. It's redirected to http://flex.vodacom.co.za/err/?err=404 The problem is the updater receives 302 Temporary redirect from your ISP instead of the standard 404 response. Link to comment Share on other sites More sharing options...
JFB 0 Posted August 26, 2019 Share Posted August 26, 2019 Use the following settings ( received from ESET support earlier today ). Vodacom has a global problem with this. 1. Open ESET 2. Press F5 to open advanced setup 3. Navigate and Select Tools > Proxy Server 4. Enable Use proxy server and enter the details below Proxy Server: esetsa.dedicated.co.za Port: 5057 Link to comment Share on other sites More sharing options...
superfrustrated 0 Posted August 26, 2019 Share Posted August 26, 2019 Bad ink to update server also with me. Been happening since 5 August. Also with vodacom Link to comment Share on other sites More sharing options...
superfrustrated 0 Posted August 26, 2019 Share Posted August 26, 2019 Thank you JFB. much appreciated. Link to comment Share on other sites More sharing options...
itman 1,659 Posted August 26, 2019 Share Posted August 26, 2019 (edited) 4 hours ago, JFB said: 4. Enable Use proxy server and enter the details below Proxy Server: esetsa.dedicated.co.za Port: 5057 Believe this will only work for South Africa. For Eset Vodacom users in other countries, it would be best to contact your local Eset customer support for the appropriate server name/port. Edited August 26, 2019 by itman Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 26, 2019 Administrators Share Posted August 26, 2019 We don't have this issue reported from other countries and all 3 users who have posted in this topic are from South Africa. Link to comment Share on other sites More sharing options...
andries 0 Posted August 31, 2019 Share Posted August 31, 2019 I am also a vodacom client. Will try proxy server. Link to comment Share on other sites More sharing options...
andries 0 Posted August 31, 2019 Share Posted August 31, 2019 I followed JFB's advice - it worked! Thanks a lot. It seems a Vodacom RSA problem. Link to comment Share on other sites More sharing options...
liana 0 Posted September 11, 2019 Share Posted September 11, 2019 WE KEEP ON GETTING THE SAME FAULT: BAD LINK TO UPDATE SERVER License ID: 3AB-35C-57X Username: EAV-0197546714 Computer name: USER-PC Seat name: USER-PC Product name: ESET NOD32 Antivirus Product version: 12.0.31.0 Operating system: Windows 7 Home Premium(64-bit) Machine: Pentium(R) Dual-Core CPU E5400 @ 2.70GHz AFTER "ENABLED ADVANCED LOGGING" WE RECEIVED THESE FILE LOGS AND WE STILL CANNOT FIX THE PROBLEM: updater_20190911_125622.etl Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 11, 2019 Administrators Share Posted September 11, 2019 1 hour ago, liana said: WE KEEP ON GETTING THE SAME FAULT: BAD LINK TO UPDATE SERVER It appears that you too use Vodacom ISP which returns 302 Moved temporarily and redirects to flex.vodacom.co.za/err/?err=404 via a relative link. We'll make a change in updater to accommodate to this behavior, however, if they finally return 200 OK and send a custom html, update will still fail with "Update information is not consistent" error. The ISP should correctly send 401 if a file is not found. Link to comment Share on other sites More sharing options...
liana 0 Posted September 11, 2019 Share Posted September 11, 2019 We can only use Vodacom In my help & support is no "details for customer care" I only see "details for technical support" and we tried that and waited 4hours. Only sent results we got. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 11, 2019 Administrators Share Posted September 11, 2019 You can find it here, however, further logs are not needed since we have already narrowed it down: Link to comment Share on other sites More sharing options...
liana 0 Posted September 11, 2019 Share Posted September 11, 2019 IT IS THE SAME THAT I SUPPLIED IN MY FIRST REQUEST: License ID: 3AB-35C-57X Username: EAV-0197546714 Computer name: USER-PC Seat name: USER-PC Product name: ESET NOD32 Antivirus Product version: 12.0.31.0 Operating system: Windows 7 Home Premium(64-bit) Machine: Pentium(R) Dual-Core CPU E5400 @ 2.70GHz Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 11, 2019 Administrators Share Posted September 11, 2019 I merely wanted to show where advanced logging can be enabled, however, this is not needed any more since the issue has been pinpointed. The problem is with Vodafone. We'll make a little change in the updater, however, whether update will work with Vodafone then will depend on whether they'll respond correctly with 401 after redirection instead of 200 while providing a custom html notification to the updater. Theoretically we could make a special updater.dll for your that would work with Vodafone and that you'd need to install (copy) manually in safe mode. Link to comment Share on other sites More sharing options...
liana 0 Posted September 11, 2019 Share Posted September 11, 2019 Thank you. How will I know if the change has been made? I really appreciate your support!! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 12, 2019 Administrators Share Posted September 12, 2019 We've made the change. Not sure if there will be another v12 build before v13 is released. V13 should have the change included. However, as I mentioned it will not help if the ISP doesn't return 401 but 200 and serves a custom html page if a url is not found. Link to comment Share on other sites More sharing options...
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