Can't connect to ERAS From ERAC

[pedronoliveira 0]

Hi all,

 

We are implementing a ERAS and Endpoit Security from ESET on our company, I've sucessfully instaled and configured ERA Server and the ERA Console on one of our servers running Windows Server 2008 R2, I've configured it and already have some test clients on it.

 

But today it started with problems, and I can't login from the console, I'm just getting a message stating can't connect, and I'm quite sure the password of the Administrator account is 100% correct.

I already followed the indications stated here but so far no luck.

 

Any other solutions I may try?

 

I'm on the latest version of all the products.

[Marcos 3,887]

After an unsuccessful attempt to log in to the ERA Server, check C:\ProgramData\ESET\ESET Remote Administrator\Server\logs\era.log if there are any records related to the failed logon.