Virus Signature DB update issue.

[Abhisheksinghal 0]

Hi,

I am using ESET Remote Administrator Console version 5, and I am unable to get the answer to why virus definition of some of the clients are not updating with the latest database definition although there last connected status shows that the client is connected few seconds ago and the system is up and running all the time?

[Marcos 5,074]

What error is reported on such clients if you run update manually? Do they update from ESET's update servers? Do you use a proxy?

I'd strongly recommend upgrading Endpoint to v7 and ERA v5 to ESMC for maximum protection against current threats as soon as possible.

[Abhisheksinghal 0]

Tsk processing error 1007.14.0, it shows this error code when I tried to update manually.

[Marcos 5,074]

The updater has never returned the error you've mentioned. It sounds like an error returned by ERA. Please run update manually on a client and provide us with the error message you get.