Raymond 0 Posted June 13, 2019 Share Posted June 13, 2019 After migrating from an ERA 6.6 VA to a new ESMC 7 VA, many of our computers are showing this alert: <resource-not-found-0x120000ef> These machines may have had uncleared alerts against them previously - I am bad at clearing them regularly 😉 Any idea why we are getting this error and how to resolve it? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted June 13, 2019 ESET Staff Share Posted June 13, 2019 By any chance, is any of your installed Endpoints running version 6.6? I have not yet received confirmation, but it might be related to the alert reported by Endpoints, about your product being outdated. It might be related to this: https://support.eset.com/ca7304/ If not, I would randomly check one of the affected endpoints, for the alert that is displayed in the local GUI. It will help us with troubleshooting the issue. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,306 Posted June 13, 2019 Administrators Share Posted June 13, 2019 Please make sure that you have Translation support module v1746 installed and used by ESMC. It was released 2 days ago. Link to comment Share on other sites More sharing options...
Raymond 0 Posted June 13, 2019 Author Share Posted June 13, 2019 Hi guys, yep I have that translation module. Strangely after waiting a bit and looking at ESMC again, the error has now changed to: Your device is outdated. It is not guaranteed that your device remains protected with your outdated version of ESET product. Update to newer version of Endpoint Security/Antivirus to ensure full protection, see your options: https://support.eset.com/kb3580/ We have been getting this on our PCs since we run 6.6 (spot on there MichalJ!). So hopefully the errors will go away once we finish our upgrade to 7 which is in progress. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,306 Posted June 13, 2019 Administrators Share Posted June 13, 2019 10 minutes ago, Raymond said: Hi guys, yep I have that translation module. Strangely after waiting a bit and looking at ESMC again, the error has now changed to: Your device is outdated. It is not guaranteed that your device remains protected with your outdated version of ESET product. Update to newer version of Endpoint Security/Antivirus to ensure full protection, see your options: https://support.eset.com/kb3580/ We have been getting this on our PCs since we run 6.6 (spot on there MichalJ!). So hopefully the errors will go away once we finish our upgrade to 7 which is in progress. You must have an older v6.6 installed (6.6.0.0 – 6.6.2063 are affected) so upgrade to v7 will surely fix it and the notice will go away then. Mirek S. 1 Link to comment Share on other sites More sharing options...
Raymond 0 Posted June 13, 2019 Author Share Posted June 13, 2019 Cool many thanks Marcos. Link to comment Share on other sites More sharing options...
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