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Raymond

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  1. Hi there, We're busy with an upgraded from 6.6 to 7. I am using GPOs to install the ver. 7 agent and EEA over the top of the existing 6.6 versions. This has worked fine on about 3 pilot machines so far, but one of them failed with the upgrade, and logged this error in the application event log regarding 6.6 removal: Product: ESET Endpoint Antivirus -- Error 1922. Service 'ESET Service' (ekrn) could not be deleted. Verify that you have sufficient privileges to remove system services. I've seen a few sites mentioning uninstalling in Safe Mode... but I want to automate the rollout - can anyone advise what causes this and how I can resolve in an automated fashion? I have about 300 endpoints to do and I don't want to have to manually intervene if possible. thanks Ray
  2. Hi guys, yep I have that translation module. Strangely after waiting a bit and looking at ESMC again, the error has now changed to: Your device is outdated. It is not guaranteed that your device remains protected with your outdated version of ESET product. Update to newer version of Endpoint Security/Antivirus to ensure full protection, see your options: https://support.eset.com/kb3580/ We have been getting this on our PCs since we run 6.6 (spot on there MichalJ!). So hopefully the errors will go away once we finish our upgrade to 7 which is in progress.
  3. After migrating from an ERA 6.6 VA to a new ESMC 7 VA, many of our computers are showing this alert: <resource-not-found-0x120000ef> These machines may have had uncleared alerts against them previously - I am bad at clearing them regularly 😉 Any idea why we are getting this error and how to resolve it?
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