yardstudio 0 Posted June 12, 2019 Posted June 12, 2019 I have mail in Mail Quarantine and after releasing it, it going again to Quarantine queue, but now with [SPAM] marked tittle. This happen again, and again. I can´t release this mai to delivering How I can disable this feature ?
Administrators Marcos 5,444 Posted June 13, 2019 Administrators Posted June 13, 2019 Check the reason why the emails are evaluated as spam. If it's because of an IP address or host being on a cloud blacklist, you can report it to ESET as a possible FP. Before releasing such email from quarantine, you'll need to add the address to the appropriate allowed address list.
ESET Staff filips 44 Posted June 13, 2019 ESET Staff Posted June 13, 2019 Hi yardstudio, Releasing of spam from mail quarantine should work even if you don't report the false positive. The message is resent using replay directory and antispam is not evaluated again. If the email was marked as spam again, it means that it was routed through SMTP agent and tested for spam again - this is not the usual case. Do you have more Exchange servers in your environment? If yes can you describe routing of mail? Information about delivery of the message can be seen in "Received" headers (in the detail dialog) of the message that returned to quarantine. Please post the "Received" headers. BTW, which version of EMSX do you use? Peter Randziak 1
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