Cannot install password manager extension on Opera

[anicai 0]

Hello!

I've downloaded trial version of ESET Smart Security Premium and I'm thinking about buying the license, but I have a problem with password manager extension, it cannot be installed on Opera browser, it keeps showing error, though it says that Opera 15+ is supported. I tried installing it through "install Chrome extensions", but the add-on doesn't register the Password Manager program as if it hasn't been installed on my pc. The version of Opera that I'm using is 60.0.3255.84. Is there any way to fix this?

Thank you in advance! 

[TomFace 539]

My best guess is I do not believe the fact that it's a trial version would impact your use.

But take a look at the bottom of this page https://help.eset.com/essp/12/en-US/which_product_do_i_have.html

A Forum Moderator would have to respond if that feature is available in your region (as I could be misunderstanding that page, plus it is a USA page).

I should also add I use EIS and not ESSP. I use a different PW Manager which works with ESET BPP.

 

 

Edited May 15, 2019 by TomFace

[anicai 0]

Hi! Thank you for your response.

All of the listed features work and I have installed password manager and the extensions for Chrome and Mozilla (just to check whether it would work with different browser) and it only doesn't function in Opera. I have no idea why.

[TomFace 539]

Sorry I can't help you with Opera. You may want to open a trouble ticket with Support. https://www.nod32adria.com/

Sorry I wasn't much help....Good luck.

Regards,

Tom

Edited May 16, 2019 by TomFace

[itman 1,659]

One possibility here is that Password Manager is not supported in trial versions.

I couldn't find any info of this but it seems logically to me. I believe the PM is actually a third party product and is installed as such during the paid Eset installation phase. For trial versions, it is probably installed when a valid license key is entered.

Edited May 15, 2019 by itman

[TomFace 539]

2 hours ago, itman said:

One possibility here is that Password Manager is not supported in trial versions.

I couldn't find any info of this but it seems logically to me. I believe the PM is actually a third party product and is installed as such during the paid Eset installation phase. For trial versions, it is probably installed when a valid license key is entered.

That was my first thought as well, but as you stated, I could not find any documentation that states that.

[anicai 0]

Perhaps it is because it's trial version, but that would mean that the trial version is not working only on Opera. I've installed PM and the extensions for Chrome and Mozilla and it works just fine, Opera is the only one having problems with it, ESET can't install the extension. Maybe it has something to do with the browser itself.

Thank you for your help anyway! I'll see whether it works when I buy the full license, if not, I'll open the support ticket.

Edited May 16, 2019 by anicai