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ESMC 7 VA: "Failed to synchronize package repository"


carmik
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I'm using ESMC 7 on a VA, upgraded from ERA 6. Did not have any client installation issues, until today. I tried to push endpoint antivirus 6.5.2123.2 to an XP client on which ERA Agent 6 was already installed and saw the previous message in the ERA console.

 

Checking /var/log/eset/RemoteAdministrator/Server does not show anything explicitly-related, apart from some access denied messages:

	...
	2019-05-10 04:44:41 Information: CReportsModule [Thread 7f737efdd700]: 2 MessageProcessorThread started: 7f737efdd700
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module CReportsModule (used 1580 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module AutomationModule
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module AutomationModule (used 0 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module CServerStaticGroupsModule
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module CServerStaticGroupsModule (used 0 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module CEmailSenderModule
2019-05-10 04:44:41 Information: CEmailSenderModule [Thread 7f73ef359740]: Starting module
2019-05-10 04:44:41 Information: CEmailSenderModule [Thread 7f73ef359740]: Creating 1 worker threads
2019-05-10 04:44:41 Information: CEmailSenderModule [Thread 7f73ef359740]: Started module
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module CEmailSenderModule (used 264 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module CSNMPTrapSenderModule
2019-05-10 04:44:41 Information: CSNMPTrapSenderModule [Thread 7f73ef359740]: Starting module
2019-05-10 04:44:41 Information: CSNMPTrapSenderModule [Thread 7f73ef359740]: Started module
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module CSNMPTrapSenderModule (used 0 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module CSyslogSenderModule
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module CSyslogSenderModule (used 0 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module CReportPrinterModule
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module CReportPrinterModule (used 0 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module LicenseModule
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module LicenseModule (used 0 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module CMonitorModule
2019-05-10 04:44:41 Information: SchedulerModule [Thread 7f73bf7fe700]: Received message: RegisterTimeEvent
2019-05-10 04:44:41 Information: CReplicationModule [Thread 7f73847e8700]: CReplicationModule: Received log filter changed notification: persisting new log filter
2019-05-10 04:44:41 Information: AutomationModule [Thread 7f737b7d6700]: Facade: Loading all valid and enabled triggers.
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module CMonitorModule (used 0 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module CRepositoryModule
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module CRepositoryModule (used 0 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module CInstallersModule
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module CInstallersModule (used 0 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module CLogExportModule
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module CLogExportModule (used 264 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module CPoliciesModule
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module CPoliciesModule (used 0 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module CUsersModule
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module CUsersModule (used 0 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module ConsoleApiModule
2019-05-10 04:44:41 Information: SchedulerModule [Thread 7f73bf7fe700]: Received message: RegisterTimeEvent
2019-05-10 04:44:41 Information: SchedulerModule [Thread 7f73bf7fe700]: Received message: RegisterTimeEvent
2019-05-10 04:44:41 Information: CDataMinersModule [Thread 7f73aaffd700]: CFunctionalityLogDataMiner: Postponing functionality log of type: StatusLog_FUNCTIONALITY_PROBLEMSDETAILS_STATUS
2019-05-10 04:44:41 Information: CDataMinersModule [Thread 7f73aaffd700]: CFunctionalityLogDataMiner: Postponing functionality log of type: StatusLog_FUNCTIONALITY_PRODUCTS_STATUS
2019-05-10 04:44:41 Information: CDataMinersModule [Thread 7f73aaffd700]: CFunctionalityLogDataMiner: Postponing functionality log of type: StatusLog_FUNCTIONALITY_COMPUTER_STATUS
2019-05-10 04:44:41 Information: CDataMinersModule [Thread 7f737cfd9700]: HandleLogFilterChanged: Received log filter changes notification
2019-05-10 04:44:41 Information: CEmailSenderModule [Thread 7f7379fd3700]: Starting worker thread 7f7379fd3700
2019-05-10 04:44:41 Information: AutomationModule [Thread 7f737c7d8700]: NotificationTaskHandler: There are 3459 known localizable symbol names.
2019-05-10 04:44:41 Information: ConsoleApiModule [Thread 7f73777ce700]: 0 MessageProcessorThread started: 7f73777ce700
2019-05-10 04:44:41 Information: CRepositoryModule [Thread 7f73787d0700]: Processing repository synchronization request
2019-05-10 04:44:41 Information: CRepositoryModule [Thread 7f73787d0700]: Synchronizing with remote repository
2019-05-10 04:44:41 Information: CRepositoryModule [Thread 7f73787d0700]: Synchronizing repository with url 'hxxp://repository.eset.com/v1/'
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module ConsoleApiModule (used 1048 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module CPushNotificationsModule
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module CPushNotificationsModule (used 0 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module AuthenticationModule
2019-05-10 04:44:41 Information: LicenseModule [Thread 7f7375fcb700]: SeatAssociationStatus: Seat association status retrieved.
2019-05-10 04:44:41 Information: CPushNotificationsModule [Thread 7f7376fcd700]: Configuring EPNS with timeout = 10 sec and LicenseSeat = 'X.Y.Z.W'
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module AuthenticationModule (used 212 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Starting module CEncryptionModule
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Started module CEncryptionModule (used 264 KB)
2019-05-10 04:44:41 Information: Kernel [Thread 7f73ef359740]: Used memory after modules start-up is 115072 KB
2019-05-10 04:47:38 Error: CPoliciesModule [Thread 7f73637a6700]: Access denied.
2019-05-10 04:47:38 Error: ConsoleApiModule [Thread 7f73657aa700]: 5 Error while processing CancelPolicyEdit request: Access denied.
2019-05-10 04:47:38 Error: ConsoleApiModule [Thread 7f73657aa700]: Untranslatable CInterModuleException: Access denied.
	2019-05-10 05:55:25 Warning: CReplicationModule [Thread 7f7382fe5700]: VerifyDeviceAuthenticationToken: Verification of authentication token: xxxxxxxxx failed (error_code=INVALID_TOKEN, status=TOKEN_EXPIRED, msg=
	

I made an ESMC reboot today hoping that it would solve the issue, it didn't. Plus it doesn't show up on the server trace.log

On the client, the ESMC agent trace log:

	2019-05-10 05:24:56 Information: [Thread 590]: Loading ESET modules from C:\Documents and Settings\All Users\Application Data\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Modules\
2019-05-10 05:25:04 Information: Kernel [Thread 590]: Local time is 2019-05-10 08:25:04
2019-05-10 05:25:04 Information: Kernel [Thread 590]: InstallConfiguration: ProductLine: era
2019-05-10 05:25:04 Information: Kernel [Thread 590]: InstallConfiguration: ProductVersion: 6.5.522.0
2019-05-10 05:25:04 Information: Kernel [Thread 590]: InstallConfiguration: Locale: en_US
2019-05-10 05:25:04 Information: Kernel [Thread 590]: InstallConfiguration: ProductInstanceID: XXXXXX
2019-05-10 05:25:04 Information: Kernel [Thread 590]: InstallConfiguration: ProgramDataDirectory: C:\Documents and Settings\All Users\Application Data\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Data\
2019-05-10 05:25:04 Information: Kernel [Thread 590]: InstallConfiguration: ProductConfigurationDirectory: C:\Documents and Settings\All Users\Application Data\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Configuration\
2019-05-10 05:25:04 Information: Kernel [Thread 590]: InstallConfiguration: ProgramLogsDirectory: C:\Documents and Settings\All Users\Application Data\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\
2019-05-10 05:25:04 Information: Kernel [Thread 590]: InstallConfiguration: TempDirectory: C:\WINDOWS\TEMP\
2019-05-10 05:25:04 Information: Kernel [Thread 590]: InstallConfiguration: ProgramLibraryDirectory: C:\Program Files\ESET\RemoteAdministrator\Agent\
2019-05-10 05:25:04 Information: Kernel [Thread 590]: InstallConfiguration: ProgramEsetUpdatableModulesDirectory: C:\Documents and Settings\All Users\Application Data\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Modules\
2019-05-10 05:25:04 Information: Kernel [Thread 590]: InstallConfiguration: CrashDumpsDirectory: C:\Documents and Settings\All Users\Application Data\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Dumps\
	2019-05-10 05:25:04 Information: Kernel [Thread 590]: Hardware Fingerprint: XXXXX
2019-05-10 05:25:04 Information: Kernel [Thread 590]: Loaded ESET modules: 1=1068,2=1484,18=1583,40=1461.7
2019-05-10 05:25:04 Information: Kernel [Thread 590]: Used memory before loaded module libraries is 16308 KB
2019-05-10 05:25:04 Information: Kernel [Thread 590]: Loading module library Updates
2019-05-10 05:25:05 Information: Kernel [Thread 590]: Loaded module library Updates (used 1044 KB)
2019-05-10 05:25:05 Information: Kernel [Thread 590]: Loading module library Symbols
2019-05-10 05:25:05 Information: Kernel [Thread 590]: Loaded module library Symbols (used 696 KB)
2019-05-10 05:25:05 Information: Kernel [Thread 590]: Loading module library Database
2019-05-10 05:25:05 Information: Kernel [Thread 590]: Loaded module library Database (used 912 KB)
2019-05-10 05:25:05 Information: Kernel [Thread 590]: Loading module library Security
2019-05-10 05:25:06 Information: Kernel [Thread 590]: Loaded module library Security (used 792 KB)
2019-05-10 05:25:06 Information: Kernel [Thread 590]: Loading module library Scheduler
2019-05-10 05:25:06 Information: Kernel [Thread 590]: Loaded module library Scheduler (used 792 KB)
2019-05-10 05:25:06 Information: Kernel [Thread 590]: Loading module library Network
2019-05-10 05:25:07 Information: Kernel [Thread 590]: Loaded module library Network (used 1700 KB)
2019-05-10 05:25:07 Information: Kernel [Thread 590]: Loading module library Cleanup
2019-05-10 05:25:07 Information: Kernel [Thread 590]: Loaded module library Cleanup (used 564 KB)
2019-05-10 05:25:07 Information: Kernel [Thread 590]: Loading module library DataMiners
2019-05-10 05:25:08 Information: Kernel [Thread 590]: Loaded module library DataMiners (used 1164 KB)
2019-05-10 05:25:08 Information: Kernel [Thread 590]: Loading module library DynamicGroups
2019-05-10 05:25:08 Information: Kernel [Thread 590]: Loaded module library DynamicGroups (used 756 KB)
2019-05-10 05:25:08 Information: Kernel [Thread 590]: Loading module library Replication
2019-05-10 05:25:08 Information: Kernel [Thread 590]: Loaded module library Replication (used 1176 KB)
2019-05-10 05:25:08 Information: Kernel [Thread 590]: Loading module library Automation
2019-05-10 05:25:09 Information: Kernel [Thread 590]: Loaded module library Automation (used 1096 KB)
2019-05-10 05:25:09 Information: Kernel [Thread 590]: Loading module library Policies
2019-05-10 05:25:09 Information: Kernel [Thread 590]: Loaded module library Policies (used 656 KB)
2019-05-10 05:25:09 Information: Kernel [Thread 590]: Loading module library OSConnector
2019-05-10 05:25:10 Information: Kernel [Thread 590]: Loaded module library OSConnector (used 1908 KB)
2019-05-10 05:25:10 Information: Kernel [Thread 590]: Loading module library ESSConnector
2019-05-10 05:25:10 Information: Kernel [Thread 590]: Loaded module library ESSConnector (used 884 KB)
2019-05-10 05:25:10 Information: Kernel [Thread 590]: Loading module library +EVSAConnector
2019-05-10 05:25:10 Warning: Kernel [Thread 590]: Module library +EVSAConnector was not loaded
2019-05-10 05:25:10 Information: Kernel [Thread 590]: Loading module library +ESLCConnector
2019-05-10 05:25:10 Warning: Kernel [Thread 590]: Module library +ESLCConnector was not loaded
2019-05-10 05:25:10 Information: Kernel [Thread 590]: Loading module library +ERAG1ClientConnector
2019-05-10 05:25:10 Information: Kernel [Thread 590]: Loaded module library +ERAG1ClientConnector (used 2108 KB)
2019-05-10 05:25:10 Information: Kernel [Thread 590]: Loading module library +MDMCoreConnector
2019-05-10 05:25:11 Information: Kernel [Thread 590]: Loaded module library +MDMCoreConnector (used 1160 KB)
2019-05-10 05:25:11 Information: Kernel [Thread 590]: Loading module library +VAHCoreConnector
2019-05-10 05:25:11 Information: Kernel [Thread 590]: Loaded module library +VAHCoreConnector (used 1116 KB)
2019-05-10 05:25:11 Information: Kernel [Thread 590]: Loading module library +ProxyConnector
2019-05-10 05:25:11 Information: Kernel [Thread 590]: Loaded module library +ProxyConnector (used 816 KB)
2019-05-10 05:25:11 Information: Kernel [Thread 590]: Loading module library +RDSensorConnector
2019-05-10 05:25:12 Information: Kernel [Thread 590]: Loaded module library +RDSensorConnector (used 848 KB)
2019-05-10 05:25:12 Information: Kernel [Thread 590]: Loading module library +EIAgentConnector
2019-05-10 05:25:12 Information: Kernel [Thread 590]: Loaded module library +EIAgentConnector (used 708 KB)
2019-05-10 05:25:12 Information: Kernel [Thread 590]: Used memory before modules load and initialization is 37204 KB
2019-05-10 05:25:12 Information: Kernel [Thread 590]: Initializing module CUpdatesModule
2019-05-10 05:25:12 Information: Kernel [Thread 590]: Initialized module CUpdatesModule (used 40 KB)
2019-05-10 05:25:12 Information: Kernel [Thread 590]: Initializing module CSymbolsModule
2019-05-10 05:25:12 Information: Kernel [Thread 590]: Initialized module CSymbolsModule (used 612 KB)
2019-05-10 05:25:12 Information: Kernel [Thread 590]: Initializing module CDatabaseModule
2019-05-10 05:25:13 Information: CDatabaseModule [Thread 590]: Startup configuration builder builds successfully ...
2019-05-10 05:25:13 Information: CDatabaseModule [Thread 590]: Startup connection pool created ...
2019-05-10 05:25:13 Information: CDatabaseModule [Thread 590]: Builder rebuilds successfully ...
2019-05-10 05:25:13 Information: CDatabaseModule [Thread 590]: Connection pool recreated ...
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initialized module CDatabaseModule (used 1396 KB)
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initializing module CAgentSecurityModule
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initialized module CAgentSecurityModule (used 0 KB)
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initializing module SchedulerModule
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initialized module SchedulerModule (used 28 KB)
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initializing module NetworkModule
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initialized module NetworkModule (used 0 KB)
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initializing module CCleanupModule
2019-05-10 05:25:13 Information: CCleanupModule [Thread 590]: Module initialized
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initialized module CCleanupModule (used 0 KB)
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initializing module CDataMinersModule
2019-05-10 05:25:13 Information: CDataMinersModule [Thread 590]: DataMinerCompletionHandler: Starting completion handler worker thread
2019-05-10 05:25:13 Information: CDataMinersModule [Thread 590]: DataMinerCompletionHandler: Starting completion handler worker thread
2019-05-10 05:25:13 Information: CDataMinersModule [Thread 590]: CStatusLogDataMiner: Initializing local status log cache
2019-05-10 05:25:13 Information: CDataMinersModule [Thread 590]: CStatusLogDataMiner: Finished initialization of status log cache
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initialized module CDataMinersModule (used 1308 KB)
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initializing module CDynamicGroupsModule
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initialized module CDynamicGroupsModule (used 0 KB)
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initializing module CReplicationModule
2019-05-10 05:25:13 Information: CReplicationModule [Thread 590]: CReplicationModuleBase: Starting module initialization
2019-05-10 05:25:13 Information: CReplicationModule [Thread 590]: CReplicationModuleBase: Initializing message processing
2019-05-10 05:25:13 Information: CReplicationModule [Thread 590]: CReplicationModuleBase: Module initialization done
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initialized module CReplicationModule (used 0 KB)
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initializing module AutomationModule
2019-05-10 05:25:13 Information: AutomationModule [Thread 590]: TaskResumeHandler: There are 0 pending task resume requests.
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initialized module AutomationModule (used -352 KB)
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initializing module CPoliciesModule
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initialized module CPoliciesModule (used 168 KB)
2019-05-10 05:25:13 Information: Kernel [Thread 590]: Initializing module CSystemConnectorModule
2019-05-10 05:25:26 Information: CSystemConnectorModule [Thread 590]: No installed ESS/EES/EAV version was detected at start
2019-05-10 05:25:26 Information: CSystemConnectorModule [Thread 590]: No installed Rogue Detection Sensor version was detected at start
2019-05-10 05:25:26 Information: CSystemConnectorModule [Thread 590]: No installed proxy version was detected at start
2019-05-10 05:25:26 Information: CSystemConnectorModule [Thread 590]: No installed MDMCore version was detected at start
2019-05-10 05:25:26 Information: CSystemConnectorModule [Thread 590]: No installed VAHCore version was detected at start
2019-05-10 05:25:26 Information: CSystemConnectorModule [Thread 590]: No installed EIAgent version was detected at start
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Initialized module CSystemConnectorModule (used 4388 KB)
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Initializing module CEssConnectorModule
2019-05-10 05:25:26 Information: CEssConnectorModule [Thread 590]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Initialized module CEssConnectorModule (used 0 KB)
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Initializing module ERAG1ClientConnector
2019-05-10 05:25:26 Information: ERAG1ClientConnector [Thread 590]: <CONNECTOR_MODULE> exception class Era::Connectors::G1ClientConnector::no_installed_product occurred at ProductOfflineConfiguration\WindowsProducts.cpp:56. Product not installed.
2019-05-10 05:25:26 Information: ERAG1ClientConnector [Thread 590]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Initialized module ERAG1ClientConnector (used 0 KB)
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Initializing module CMDMCoreConnectorModule
2019-05-10 05:25:26 Information: CMDMCoreConnectorModule [Thread 590]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Initialized module CMDMCoreConnectorModule (used 0 KB)
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Initializing module CVAHCoreConnectorModule
2019-05-10 05:25:26 Information: CVAHCoreConnectorModule [Thread 590]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Initialized module CVAHCoreConnectorModule (used 0 KB)
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Initializing module AgentToProxyConnectorModule
2019-05-10 05:25:26 Information: AgentToProxyConnectorModule [Thread 590]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Initialized module AgentToProxyConnectorModule (used 0 KB)
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Initializing module CRDSensorConnectorModule
2019-05-10 05:25:26 Information: CRDSensorConnectorModule [Thread 590]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Initialized module CRDSensorConnectorModule (used 0 KB)
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Initializing module CEIAgentConnectorModule
2019-05-10 05:25:26 Information: CEIAgentConnectorModule [Thread 590]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Initialized module CEIAgentConnectorModule (used 0 KB)
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Starting crash dumps sending thread
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Used memory before modules start-up is 44388 KB
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Starting module CUpdatesModule
2019-05-10 05:25:26 Information: Kernel [Thread ab4]: Initiating crash dumps sender for directory: "C:\Documents and Settings\All Users\Application Data\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Dumps\"
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Started module CUpdatesModule (used 0 KB)
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Starting module CSymbolsModule
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Started module CSymbolsModule (used -368 KB)
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Starting module CDatabaseModule
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Started module CDatabaseModule (used 4 KB)
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Starting module CAgentSecurityModule
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Started module CAgentSecurityModule (used 24 KB)
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Starting module SchedulerModule
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Started module SchedulerModule (used 4 KB)
2019-05-10 05:25:26 Information: Kernel [Thread 590]: Starting module NetworkModule
2019-05-10 05:25:26 Information: CAgentSecurityModule [Thread ab8]: Checking agent peer certificate expiration in 30 days
2019-05-10 05:25:26 Information: SchedulerModule [Thread ac4]: Received message: RegisterSleepEvent
	2019-05-10 05:25:27 Information: CAgentSecurityModule [Thread ab8]: Agent peer certificate with subject 'CN=Agent at *, C=US' issued by 'CN=Server Certification Authority, C=US' with serial number 'X' is and will be valid in 30 days
2019-05-10 05:25:27 Warning: NetworkModule [Thread 590]: Failed to start wake up on ipv6 open: (0x273f), Χρησιμοποιήθηκε διεύθυνση που δεν ήταν συμβατή με το πρωτόκολλο που ζητήθηκε
	2019-05-10 05:25:27 Information: Kernel [Thread 590]: Started module NetworkModule (used 10604 KB)
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Starting module CCleanupModule
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Started module CCleanupModule (used 0 KB)
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Starting module CDataMinersModule
2019-05-10 05:25:27 Information: SchedulerModule [Thread ac4]: Received message: RegisterTimeEvent
2019-05-10 05:25:27 Information: CDataMinersModule [Thread b10]: CFunctionalityLogDataMiner: Postponing functionality log of type: StatusLog_FUNCTIONALITY_PROBLEMSDETAILS_STATUS
2019-05-10 05:25:27 Information: CDataMinersModule [Thread b10]: CFunctionalityLogDataMiner: Postponing functionality log of type: StatusLog_FUNCTIONALITY_PRODUCTS_STATUS
2019-05-10 05:25:27 Information: CDataMinersModule [Thread b10]: CFunctionalityLogDataMiner: Postponing functionality log of type: StatusLog_FUNCTIONALITY_COMPUTER_STATUS
2019-05-10 05:25:27 Information: SchedulerModule [Thread ac4]: Received message: RegisterTimeEvent
2019-05-10 05:25:27 Information: SchedulerModule [Thread ac4]: Received message: RegisterTimeEvent
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Started module CDataMinersModule (used 84 KB)
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Starting module CDynamicGroupsModule
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Started module CDynamicGroupsModule (used 28 KB)
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Starting module CReplicationModule
2019-05-10 05:25:27 Information: CReplicationModule [Thread 590]: CReplicationModuleBase: Starting module
2019-05-10 05:25:27 Information: SchedulerModule [Thread ac4]: Received message: RegisterTimeEvent
2019-05-10 05:25:27 Information: CDynamicGroupsModule [Thread b28]: Refreshing dynamic groups after replication
2019-05-10 05:25:27 Information: CReplicationModule [Thread 590]: CStepProcessor: Starting
2019-05-10 05:25:27 Information: CReplicationModule [Thread 590]: CStepProcessor: Creating 1 worker threads
2019-05-10 05:25:27 Information: CReplicationModule [Thread 590]: CReplicationManager: Starting replication control messages processing
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Started module CReplicationModule (used 24 KB)
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Starting module AutomationModule
2019-05-10 05:25:27 Information: CReplicationModule [Thread b30]: CStepProcessor: Starting worker thread b30
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Started module AutomationModule (used 28 KB)
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Starting module CPoliciesModule
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Started module CPoliciesModule (used 12 KB)
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Starting module CSystemConnectorModule
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Started module CSystemConnectorModule (used 16 KB)
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Starting module CEssConnectorModule
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Started module CEssConnectorModule (used 0 KB)
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Starting module ERAG1ClientConnector
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Started module ERAG1ClientConnector (used 0 KB)
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Starting module CMDMCoreConnectorModule
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Started module CMDMCoreConnectorModule (used 0 KB)
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Starting module CVAHCoreConnectorModule
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Started module CVAHCoreConnectorModule (used 0 KB)
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Starting module AgentToProxyConnectorModule
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Started module AgentToProxyConnectorModule (used 0 KB)
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Starting module CRDSensorConnectorModule
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Started module CRDSensorConnectorModule (used 0 KB)
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Starting module CEIAgentConnectorModule
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Started module CEIAgentConnectorModule (used 0 KB)
2019-05-10 05:25:27 Information: CSystemConnectorModule [Thread b40]: Connecting to product
2019-05-10 05:25:27 Information: Kernel [Thread 590]: Used memory after modules start-up is 54848 KB
2019-05-10 05:36:21 Error: CSystemConnectorModule [Thread d40]: Software installation failed: GetFile: Cannot connect to host 'repository.eset.com' [error code: 20003]
	

Access to the net is provided by an Apache proxy. Access to the net is not allowed, all access in general is performed via either a squid proxy (for normal internet access) or via the ESMC-provided apache proxy (only for eset products).

Edited by carmik
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An update: updating manually the eset agent to esmc agent 7 resolved the issue. Could this be an issue with ERA Agent 6?

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  • ESET Staff

It might be a problem with policy settings, for proxy. They were changed between the versions, where only the management agent 6 is able to communicate via HTTP Proxy (it uses the new replication protocol). 

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