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Posted

I  performed the upgrade eset file security 6.5 to 7.0.12018.0 ( through ERA), and I'm experiencing that's the issue.  

image.png.174e047bc474d74da964fc201a011d0e.png

 

 

  • Administrators
Posted

Does EFSW connect directly to the Internet or through a proxy server? Make sure that access to the LiveGrid and other ESET servers is allowed as per https://support.eset.com/kb332/.

Regarding email client protection, do you have protocol filtering and web and email protection enabled? You can gather logs with ESET Log Collector for me to check.

  • 2 weeks later...
Posted

 Dear Marcos 
Sorry for a late reply, Regarding the live grade it's solved by allowed on the firewall but still, email client protection it's not working.
Please find the attachment as per your request 

efsw_logs.zip

  • Administrators
Posted

Please raise a support ticket for your local customer care since logs from a logging version of the Outlook plug-in will be needed.

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