Jump to content

Recommended Posts

I  performed the upgrade eset file security 6.5 to 7.0.12018.0 ( through ERA), and I'm experiencing that's the issue.  

image.png.174e047bc474d74da964fc201a011d0e.png

 

 

Share this post


Link to post
Share on other sites

Does EFSW connect directly to the Internet or through a proxy server? Make sure that access to the LiveGrid and other ESET servers is allowed as per https://support.eset.com/kb332/.

Regarding email client protection, do you have protocol filtering and web and email protection enabled? You can gather logs with ESET Log Collector for me to check.

Share this post


Link to post
Share on other sites

 Dear Marcos 
Sorry for a late reply, Regarding the live grade it's solved by allowed on the firewall but still, email client protection it's not working.
Please find the attachment as per your request 

efsw_logs.zip

Share this post


Link to post
Share on other sites

Please raise a support ticket for your local customer care since logs from a logging version of the Outlook plug-in will be needed.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...