Mohamed Mostafa 0 Posted March 26, 2019 Share Posted March 26, 2019 I performed the upgrade eset file security 6.5 to 7.0.12018.0 ( through ERA), and I'm experiencing that's the issue. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted March 26, 2019 Administrators Share Posted March 26, 2019 Does EFSW connect directly to the Internet or through a proxy server? Make sure that access to the LiveGrid and other ESET servers is allowed as per https://support.eset.com/kb332/. Regarding email client protection, do you have protocol filtering and web and email protection enabled? You can gather logs with ESET Log Collector for me to check. Link to comment Share on other sites More sharing options...
Mohamed Mostafa 0 Posted April 4, 2019 Author Share Posted April 4, 2019 Dear Marcos Sorry for a late reply, Regarding the live grade it's solved by allowed on the firewall but still, email client protection it's not working. Please find the attachment as per your request efsw_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted April 4, 2019 Administrators Share Posted April 4, 2019 Please raise a support ticket for your local customer care since logs from a logging version of the Outlook plug-in will be needed. Link to comment Share on other sites More sharing options...
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