Mohamed Mostafa 0 Posted March 26, 2019 Posted March 26, 2019 I performed the upgrade eset file security 6.5 to 7.0.12018.0 ( through ERA), and I'm experiencing that's the issue.
Administrators Marcos 5,458 Posted March 26, 2019 Administrators Posted March 26, 2019 Does EFSW connect directly to the Internet or through a proxy server? Make sure that access to the LiveGrid and other ESET servers is allowed as per https://support.eset.com/kb332/. Regarding email client protection, do you have protocol filtering and web and email protection enabled? You can gather logs with ESET Log Collector for me to check.
Mohamed Mostafa 0 Posted April 4, 2019 Author Posted April 4, 2019 Dear Marcos Sorry for a late reply, Regarding the live grade it's solved by allowed on the firewall but still, email client protection it's not working. Please find the attachment as per your request efsw_logs.zip
Administrators Marcos 5,458 Posted April 4, 2019 Administrators Posted April 4, 2019 Please raise a support ticket for your local customer care since logs from a logging version of the Outlook plug-in will be needed.
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