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IT manager


Mohamed Mostafa
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Does EFSW connect directly to the Internet or through a proxy server? Make sure that access to the LiveGrid and other ESET servers is allowed as per https://support.eset.com/kb332/.

Regarding email client protection, do you have protocol filtering and web and email protection enabled? You can gather logs with ESET Log Collector for me to check.

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  • 2 weeks later...
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Please raise a support ticket for your local customer care since logs from a logging version of the Outlook plug-in will be needed.

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