Guest Richard Posted February 26 What a mess the new portal is... Let me list just some of the issues... - I'm now unable to use either macOS Safari or my iPhone to order licences - I'm no longer receiving emails with A/V renewals - The list of renewals on the portal has stopped updating - The licences no longer get populated when you renew a licence The worst thing about all of this is that ESET are failing to communicate any issues. Quote Share this post Link to post Share on other sites
Nichola 0 Posted February 27 Hi Richard, I am sorry that you are experiencing issues with the new portal. We are aware of the above mentioned regarding the renewals and our team are working hard to get these fixed as soon as possible. Whilst we are fixing these issues please call in to your account manager or anyone on the sales team, who will be more than happy to assist you in using the portal and may be able to work around the smaller issue you may have. The number to contact the sales team is 01202 405405. Thank you Quote Share this post Link to post Share on other sites
mcoops 0 Posted March 3 Let me say I agree the new portal is terrible please can we go back to the previous version. It not because its new as Ive been using for some time now. Quote Share this post Link to post Share on other sites
Marcos 2,755 Posted March 3 10 hours ago, mcoops said: Let me say I agree the new portal is terrible please can we go back to the previous version. It not because its new as Ive been using for some time now. If there is an issue with a UK portal or website, please contact ESET UK since they may not regularly check this forum for issues related solely to UK. Quote Share this post Link to post Share on other sites
Rich73uk 0 Posted March 4 The new portal simply doesn't work. UK support are unable to help, as it's out of their hands. Still not working at all, no renew emails and no invoice! Quote Share this post Link to post Share on other sites
Marcos 2,755 Posted March 4 Please clarify what portal you mean. Until now, I've been under the impression that it was a specific ESET UK portal or page that was under control of ESET UK. Please post the url and possibly a screen shot as well. 1 TomasP reacted to this Quote Share this post Link to post Share on other sites
Nichola 0 Posted March 4 HI Richard, I understand that you have now spoken to an account manager and i trust your issues have now been resolved. If not, please contact the sales team, rather than the UK support. Kind Regards Nicky. Quote Share this post Link to post Share on other sites
