Guest sindbad Posted December 17, 2018 Posted December 17, 2018 Hi all, now we have the cloud era environment. Also today I deployed some eset security on machines and they were not updating. I was looking in the issue for hours. The problem was that the servers were slow at ESET and that is why it was not updating. It happened to me half a year as well. Can we have a hxxp://status.eset.com page? It’s easier for all of us. Teamviewer has it too, hxxp://status.teamviewer.com
Administrators Marcos 5,451 Posted December 17, 2018 Administrators Posted December 17, 2018 ESET servers are up and running all the time. Seldom there used to be issues with activation but these were resolved with priority quickly. The issue you mention could not be definitely caused by slow update servers; the infrastructure is robust and is capable of serving updates at all times. I rather assume the issue was between your machines and your ISP or between the ISP and ESET's infrastructure. Should you run into the issue again, please contact customer care for further troubleshooting.
Guest sindbad Posted December 17, 2018 Posted December 17, 2018 Thank you for the answer. I will contact customer support next time.
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