Palps 3 Posted November 16, 2018 Share Posted November 16, 2018 (edited) Hello togehter, as many of us i am currently in the migration phase from v6 to v7. Our environment is running an ESET Proxy at each location. I have done the migration steps as described in this KB article. Everyhting went quite well, the main server has been upgraded to ESET Management Center, the proxys as well as the policies have been reconfigured and our agents have been upgraded. The issue is, that when it comes to the upgrade of ESET Endpoint Antivirus to v7, the client is not updating the modules anymore. It seems that the detection engine can be updated, but not the modules of Endpoint Antivirus. With Endpoint Version 6.6.... everything is working fine. Do i need to do some reconfiguration of the endpoint policies? They have been configured to use the proxy servers for upgrades. I can not find anything regarding the endpoint policies in the ESET KB, only for the agent policies. Current config, which is working with Endpoint Antivirus v6.6... but not with v7.0...: Thank you very much. Regards PALPS Edited November 16, 2018 by Palps Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted November 16, 2018 Administrators Share Posted November 16, 2018 If one module updates fine (e.g. the engine), the others must update fine too. What makes you believe that other modules are not updated? Please post information about installed modules from one of the troublesome machines. Link to comment Share on other sites More sharing options...
Palps 3 Posted November 16, 2018 Author Share Posted November 16, 2018 (edited) It's because the ESET Kernel Dedection engine is updating but Update module not. Between 14/11/ and 16/11/ the update icon was circling the whole time. Only after a reboot the detection engine is updated sometimes. Edited November 16, 2018 by Palps Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted November 16, 2018 Administrators Share Posted November 16, 2018 The Update module is updated on a per-need basis,approximately 3-4 times per year. Link to comment Share on other sites More sharing options...
Palps 3 Posted November 19, 2018 Author Share Posted November 19, 2018 (edited) Okay, but with v6 i dont get this errors. Here some more screenshots. Since last wednesday (14.11.) i have the same situation: The icon in the taskbar is doing the "scanning rotation" (like a radar) and there is written "Module upgrade in progress..." Also ESET Endpoint antivirus is showing "Updating product..." but the last successfull update was 19/11/2018 accorting to the "Update-Section": But as shown in the logs it still has the bad link to update server issue and is not showing that the detection engine has succesfully been updated. With v6 all is running smooth. Thank you for your help. Edited November 23, 2018 by Palps Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted November 19, 2018 Administrators Share Posted November 19, 2018 Please gather logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
Palps 3 Posted November 19, 2018 Author Share Posted November 19, 2018 Please find the logs attached. I have sent you the password via PM. eea_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted November 19, 2018 Administrators Share Posted November 19, 2018 The paths to update folders appear to be correct in the registry. Please enable advanced update engine logging in the advanced setup -> tools -> diagnostics, reproduce the error, then disable logging and gather fresh ELC logs. You don't need to set a password to encrypt the archive since only moderators and ESET staff can access attachments in this forum. Link to comment Share on other sites More sharing options...
Palps 3 Posted November 23, 2018 Author Share Posted November 23, 2018 Hi Marcos, sorry for my late reply. Please find the new logs attached. eea_logs.zip Link to comment Share on other sites More sharing options...
Zoltan Endresz 5 Posted January 10, 2019 Share Posted January 10, 2019 Hi All, I have same issue. I installed the ESEt Endpoint Security v.7.0.2091.0 for testing on a few computers, but the Detection Engine does not update. The ESET icon spinning and send message: "Module update in progress" continously wihout any results. ERAS and ERAA are v. 6.5.5.22.0 We plan the ERAS update shortly to v. 7.0 but maybe it is not so good idea yet - until I'm not sure that the new version will work properly. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted January 10, 2019 Administrators Share Posted January 10, 2019 Please see my previous reply. Enable advanced updater engine logging, reproduce the error, disable logging , gather logs with ESET Log Collector and provide me with the generated archive. If you connect trough a proxy server, try connecting directly. Link to comment Share on other sites More sharing options...
MateuszM 0 Posted January 11, 2019 Share Posted January 11, 2019 Same issue her. I notice that login as Administrator on each computer finish update of modules, but that is not solution if update is apx. every 1 hour. Any advices? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted January 11, 2019 Administrators Share Posted January 11, 2019 Please read my previous replies. Enable advanced updater engine logging, reproduce the error, disable logging , gather logs with ESET Log Collector and provide me with the generated archive. If you connect trough a proxy server, try connecting directly. Link to comment Share on other sites More sharing options...
Palps 3 Posted January 11, 2019 Author Share Posted January 11, 2019 Hi @Marcos, do you have any feedback regarding my logs which i had uploaded? Link to comment Share on other sites More sharing options...
Zoltan Endresz 5 Posted January 29, 2019 Share Posted January 29, 2019 (edited) Hello All, For your information, it seems my update problem is solved - see upper. Shortly, I had update issues on the following configuration: - ESET File Security 6.5.12017.0 on the server side + ERAA 6.5.522.0 + EES 7.0.x on the client side The issues disappeared by the server upgrade to version 7.0: - ESET File Security 7.0.12016.0 on the server side + EMA 7.0.577.0 + EES 7.0.x on the client side So, maybe it is not the best idea to test the 7.x version EES software on 6.5 server version server enviroment. I hope I helped. Edited January 29, 2019 by Zoltan Endresz Link to comment Share on other sites More sharing options...
Zoltan Endresz 5 Posted February 12, 2019 Share Posted February 12, 2019 Hello Again, So sorry, I have to correct my previous note. The problem was solved correctly just by the latest version EES 7.0.2100.4 . The other EES 7.0.x version were buggy - as I see from my point of view. Link to comment Share on other sites More sharing options...
Palps 3 Posted April 3, 2019 Author Share Posted April 3, 2019 (edited) Hello, I just wanted to confirm Zoltans info. EEA 7.0.2100.4 is working without any issues. The versions before had the update issue. Regards Edited April 3, 2019 by Palps Peter Randziak 1 Link to comment Share on other sites More sharing options...
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