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getting error after reinstallation


Mehr
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I use Eset Mobile Security (android version 7.0 ). I have reset my mobile phone to factory settings. Afterwards I get the following error when I try to activate Eset using the license key. The error is shown in the attached file.

Screenshot_20181106-070554.png

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Unfortunatly it gives me the same error. I open the app.:

Accept terms & conditions/ Select your email address: Next/ Choose an account:OK/ error "communication failed"

Screenshot_20181116-152501.png

Edited by Mehr
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On 11/16/2018 at 2:48 PM, Mehr said:

When I open the app., it only shows the steps I have mentioned earlier. There is no option for submitting a ticket or so on

Do you enter the license manually ? or it's done automatically through Google Play after the download?

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