Mehr 0 Posted November 7, 2018 Share Posted November 7, 2018 I use Eset Mobile Security (android version 7.0 ). I have reset my mobile phone to factory settings. Afterwards I get the following error when I try to activate Eset using the license key. The error is shown in the attached file. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,010 Posted November 8, 2018 ESET Moderators Share Posted November 8, 2018 Hello @Mehr, as you can see there is an error License cannot be used for this product. You can send me the license key / public license ID via a private message to check, if you want. Regards, P.R. Link to comment Share on other sites More sharing options...
Mehr 0 Posted November 16, 2018 Author Share Posted November 16, 2018 (edited) Hello Peter It has been sent to your email. Regards Mehrshad Edited November 16, 2018 by Mehr Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,010 Posted November 16, 2018 ESET Moderators Share Posted November 16, 2018 O.K. let's continue via the private conversation,... Link to comment Share on other sites More sharing options...
Mehr 0 Posted November 16, 2018 Author Share Posted November 16, 2018 (edited) Unfortunatly it gives me the same error. I open the app.: Accept terms & conditions/ Select your email address: Next/ Choose an account:OK/ error "communication failed" Edited November 16, 2018 by Mehr personal data Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,010 Posted November 16, 2018 ESET Moderators Share Posted November 16, 2018 Hello @Mehr, it should work in case you installed the app from the official Google play store. So please submit a ticket for us directly from the app, co we can check the attached logs,.. Regards, P.R. Link to comment Share on other sites More sharing options...
Mehr 0 Posted November 16, 2018 Author Share Posted November 16, 2018 When I open the app., it only shows the steps I have mentioned earlier. There is no option for submitting a ticket or so on Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 197 Posted November 18, 2018 Most Valued Members Share Posted November 18, 2018 On 11/16/2018 at 2:48 PM, Mehr said: When I open the app., it only shows the steps I have mentioned earlier. There is no option for submitting a ticket or so on Do you enter the license manually ? or it's done automatically through Google Play after the download? Link to comment Share on other sites More sharing options...
Mehr 0 Posted November 18, 2018 Author Share Posted November 18, 2018 It is done automatically by the google play Link to comment Share on other sites More sharing options...
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