getting error after reinstallation

[Mehr 0]

I use Eset Mobile Security (android version 7.0 ). I have reset my mobile phone to factory settings. Afterwards I get the following error when I try to activate Eset using the license key. The error is shown in the attached file.

[Peter Randziak 1,182]

Hello @Mehr,

as you can see there is an error License cannot be used for this product.

You can send me the license key / public license ID via a private message to check, if you want.

Regards, P.R.

[Mehr 0]

Hello Peter
It has been sent to your email.

Regards

Mehrshad

 

 

Edited November 16, 2018 by Mehr

[Peter Randziak 1,182]

O.K. let's continue via the private conversation,...

[Mehr 0]

Unfortunatly it gives me the same error. I open the app.:

Accept terms & conditions/ Select your email address: Next/ Choose an account:OK/ error "communication failed"

Edited November 16, 2018 by Mehr
personal data

[Peter Randziak 1,182]

Hello @Mehr,

it should work in case you installed the app from the official Google play store.

So please submit a ticket for us directly from the app, co we can check the attached logs,..

Regards, P.R.

[Mehr 0]

When I open the app., it only shows the steps I have mentioned earlier. There is no option for submitting a ticket or so on

[Nightowl 206]

On 11/16/2018 at 2:48 PM, Mehr said:

When I open the app., it only shows the steps I have mentioned earlier. There is no option for submitting a ticket or so on

Do you enter the license manually ? or it's done automatically through Google Play after the download?

[Mehr 0]

It is done automatically by the google play