jadinolf 131 Posted January 12, 2014 Share Posted January 12, 2014 (edited) I guess I've been asleep for a few days but since about January 6, my scans on one of my computers take 0 seconds or maybe 1 second. I have NOD32 on 4 of my computers but this one (my main one) is causing me concern. A little about this computer- i5 3.3 GHz, 16G of memory and a 120G SSD.Windows 7 Pro. I don't have another computer to compare with so I am at a disadvantage. My others have slower CPUs and only 8 G of memory. I am enclosing some screen captures. The 93 second one is just before the trouble started. If you can help, I would really appreciate it. Thank you. Edited January 12, 2014 by jadinolf Link to comment Share on other sites More sharing options...
siljaline 57 Posted January 13, 2014 Share Posted January 13, 2014 Strongly suspect an issue with scheduling. I'll pass this along to one of the ESET experts that can further assist you.Thank you for posting at the NEW Forum. Link to comment Share on other sites More sharing options...
jadinolf 131 Posted January 13, 2014 Author Share Posted January 13, 2014 Strongly suspect an issue with scheduling. I'll pass this along to one of the ESET experts that can further assist you. Thank you for posting at the NEW Forum. Thanks siljaline. Perhaps I don't understand what you mean by scheduling but I can push a scan button and bam- it's done at 0:00:00. Same scan in the computer in the next room took over 30 minutes and the same same scan on my XP computer took 59 minutes. Link to comment Share on other sites More sharing options...
siljaline 57 Posted January 13, 2014 Share Posted January 13, 2014 Are your scheduled scans set correctly ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 13, 2014 Administrators Share Posted January 13, 2014 Do you get 0 files scanned even with Smart optimization disabled? Link to comment Share on other sites More sharing options...
Arakasi 549 Posted January 13, 2014 Share Posted January 13, 2014 As Marcos stated, the first thought through my head was Smart Opt. Disable it and try again. Are you using On-Demand Scan ? If so, Scheduling does not play a role in this scenario. Link to comment Share on other sites More sharing options...
siljaline 57 Posted January 13, 2014 Share Posted January 13, 2014 Are we speaking of optimizing scan log files as per my screenshot (or) ... as there's no ESET KB. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted January 13, 2014 Share Posted January 13, 2014 No Smart Optimization when scanning. Link to comment Share on other sites More sharing options...
jadinolf 131 Posted January 13, 2014 Author Share Posted January 13, 2014 Thanks for all the posts. I am not at the computer in question at this moment but when I get to it later today I will respond. Link to comment Share on other sites More sharing options...
jadinolf 131 Posted January 13, 2014 Author Share Posted January 13, 2014 Are your scheduled scans set correctly ?Looks much like your sample. I call it weekly scan and Smart Scan. But the 0:00:00 still happens if I just click Scan. Link to comment Share on other sites More sharing options...
jadinolf 131 Posted January 13, 2014 Author Share Posted January 13, 2014 (edited) Do you get 0 files scanned even with Smart optimization disabled?I disabled Smart Opt and ran a custom scam but still 00:00:00 Edited January 13, 2014 by jadinolf Link to comment Share on other sites More sharing options...
jadinolf 131 Posted January 13, 2014 Author Share Posted January 13, 2014 Are we speaking of optimizing scan log files as per my screenshot (or) ... as there's no ESET KB.Sorry siljaline, I can't find what you are showing. Link to comment Share on other sites More sharing options...
jadinolf 131 Posted January 13, 2014 Author Share Posted January 13, 2014 No Smart Optimization when scanning.This is my setup. Notice the unchecked boxes. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted January 13, 2014 Share Posted January 13, 2014 I Would then ask Marcos if permissions could cause this. SYSTEM account or similar ? Not sure what is going on there, but im sure Marcos will have an answer. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted January 13, 2014 Share Posted January 13, 2014 No Smart Optimization when scanning.This is my setup. Notice the unchecked boxes. Smart is enabled in that picture. Link to comment Share on other sites More sharing options...
jadinolf 131 Posted January 13, 2014 Author Share Posted January 13, 2014 No Smart Optimization when scanning.This is my setup. Notice the unchecked boxes.Smart is enabled in that picture.Yes, always has been Link to comment Share on other sites More sharing options...
jadinolf 131 Posted January 13, 2014 Author Share Posted January 13, 2014 Are your scheduled scans set correctly ?I think so. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted January 13, 2014 Share Posted January 13, 2014 No Smart Optimization when scanning.This is my setup. Notice the unchecked boxes. Smart is enabled in that picture. Yes, always has been Uncheck it. Click Save. Then scan again. Link to comment Share on other sites More sharing options...
jadinolf 131 Posted January 13, 2014 Author Share Posted January 13, 2014 No Smart Optimization when scanning.This is my setup. Notice the unchecked boxes.Smart is enabled in that picture.Yes, always has been Uncheck it. Click Save. Then scan again. Same 00:00:00 Link to comment Share on other sites More sharing options...
siljaline 57 Posted January 14, 2014 Share Posted January 14, 2014 Perhaps an issue ticket directly to ESET LLC would speed things along in lieu of the dragged out Forum process.Just a thought. Link to comment Share on other sites More sharing options...
jadinolf 131 Posted January 14, 2014 Author Share Posted January 14, 2014 Perhaps an issue ticket directly to ESET LLC would speed things along in lieu of the dragged out Forum process. Just a thought. Thanks, siljaline, I'll give it a try. Link to comment Share on other sites More sharing options...
Solution jadinolf 131 Posted January 14, 2014 Author Solution Share Posted January 14, 2014 SUCCESS! Thank you siljaline and you are great at representing ESET! Link to comment Share on other sites More sharing options...
jadinolf 131 Posted January 14, 2014 Author Share Posted January 14, 2014 I should explain. Here is a brief part of the message from Customer Care. Hello, Thank you for contacting ESET Customer Care. The symptoms that you are experiencing may be resolved by completely removing any previous installations or attempted installations of your ESET Software. 1. For instructions on how to manually uninstall your ESET product, click or copy/paste the following Knowledgebase article into your web browser: ------------------------------------------------------------------------------ How do I manually uninstall my ESET product? hxxp://kb.eset.com/zap/SOLN2289 Knowledgebase video: hxxp://kb.eset.com/zap/Video38 Link to comment Share on other sites More sharing options...
jadinolf 131 Posted January 15, 2014 Author Share Posted January 15, 2014 Now I can mark this solved. Thank you all. Link to comment Share on other sites More sharing options...
siljaline 57 Posted January 15, 2014 Share Posted January 15, 2014 Thanks for letting us know you have had success with your issue. We appreciate your feedback and for visiting the NEW Forum. Link to comment Share on other sites More sharing options...
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