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Elapsed scan time now 0:00:00


jadinolf
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I guess I've been asleep for a few days but since about January 6, my scans on one of my computers take 0 seconds or maybe 1 second.

I have NOD32 on 4 of my computers but this one (my main one) is causing me concern.

A little about this computer- i5 3.3 GHz, 16G of memory and a 120G SSD.Windows 7 Pro.

I don't have another computer to compare with so I am at a disadvantage. My others have slower CPUs and only 8 G of memory.

I am enclosing some screen captures. The 93 second one is just before the trouble started.

If you can help, I would really appreciate it.

Thank you.

post-865-0-37720900-1389558458_thumb.jpg

post-865-0-36754400-1389558460_thumb.jpg

Edited by jadinolf
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Strongly suspect an issue with scheduling. I'll pass this along to one of the ESET experts that can further assist you.

Thank you for posting at the NEW Forum.

Thanks siljaline.

Perhaps I don't understand what you mean by scheduling but I can push a scan button and bam- it's done at 0:00:00. Same scan in the computer in the next room took over 30 minutes and the same same scan on my XP computer took 59 minutes.

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As Marcos stated, the first thought through my head was Smart Opt.

Disable it and try again.

Are you using On-Demand Scan ?

If so, Scheduling does not play a role in this scenario.

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Do you get 0 files scanned even with Smart optimization disabled?

I disabled Smart Opt and ran a custom scam but still 00:00:00 Edited by jadinolf
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post-865-0-55155900-1389629886_thumb.jpg

Are we speaking of optimizing scan log files as per my screenshot (or) ... as there's no ESET KB.

Sorry siljaline, I can't find what you are showing.
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I Would then ask Marcos if permissions could cause this.

SYSTEM account or similar ?

 

Not sure what is going on there, but im sure Marcos will have an answer.

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No Smart Optimization when scanning.

This is my setup. Notice the unchecked boxes.

 

Smart is enabled in that picture.

 

Yes, always has been

 

 

Uncheck it. Click Save. Then scan again.

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No Smart Optimization when scanning.

This is my setup. Notice the unchecked boxes.
Smart is enabled in that picture.
Yes, always has been
 

Uncheck it. Click Save. Then scan again.

Same 00:00:00 :(

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I should explain. Here is a brief part of the message from Customer Care.

Hello,

Thank you for contacting ESET Customer Care.

The symptoms that you are experiencing may be resolved by completely removing any previous installations or attempted installations of your ESET Software.

1. For instructions on how to manually uninstall your ESET product, click or copy/paste the following Knowledgebase article into your web browser:

------------------------------------------------------------------------------

How do I manually uninstall my ESET product?

hxxp://kb.eset.com/zap/SOLN2289

Knowledgebase video: hxxp://kb.eset.com/zap/Video38

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