ESMC Components Upgrade task failed.

[Haresh2015 3]

  We have upgrade ESET Management Agent by ESMC Components Upgrade task, but task failed in some clients and show  trace error 

1."File already exists 'C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Data\upgrade.json'. Cannot continue with agent upgrade" 
2. "ReadUpgradeStatus: Upgrade of Agent from version '6.5.522.0' to '7.0.553.0' failed. Updater ServiceSpecificExitCode is 1603: (0x643), Fatal error during installation"

So how to resolved issue? 

ESET Security Management Center (Server), Version 7.0 (7.0.553.0)
ESET Security Management Center (Web Console), Version 7.0 (7.0.413.0)

[Pinni3 21]

Please delete that mentioned file, it should be ok after re-run (had some similar problems on some stations in past)

[Haresh2015 3]

5 minutes ago, Pinni3 said:

Please delete that mentioned file, it should be ok after re-run (had some similar problems on some stations in past)

any way to delete file from ESMC console? like Run Command

[Pinni3 21]

Yeah You can try to make custom task with

Quote

del "C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Data\upgrade.json"

[Haresh2015 3]

16 hours ago, Pinni3 said:

del "C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Data\upgrade.json"

Run Command doesn't work. 

[Pinni3 21]

3 minutes ago, Haresh2015 said:

Run Command doesn't work. 

What error You have ?