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Problem in Endpoint Updating


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Hi dears ,

it is about 3 days that all our customers says that their antivirus create a update program module event every hour.

the AV is updated but every time it show 1/1 update progress,

Clear update catch did not solve problem and it is general in many of our customers with different networks. It must be a ESET update server problem. ( S.th like corrupted module)

And it seems that version 6.6 did not have this problem and just version 6.5 and below has this problem ( We are not sure 100%)

 

installed component in a sample PC :

Virus signature database: 17839 (20180806)
Rapid Response module: 12608 (20180806)
Update module: 1069 (20161122)
Antivirus and antispyware scanner module: 1541.1 (20180803)
Advanced heuristics module: 1188 (20180422)
Archive support module: 1277 (20180727)
Cleaner module: 1161 (20180723)
Anti-Stealth support module: 1138 (20180625)
Firewall module: 1378 (20180509)
Antispam module: 1029 (20141103)
ESET SysInspector module: 1273 (20180523)
Real-time file system protection module: 1014 (20160223)
Translation support module: 1701 (20180712)
HIPS support module: 1324 (20180712)
Internet protection module: 1331.1 (20180517)
Web content filter module: 1051 (20160412)
Advanced antispam module: 7757 (20180806)
Database module: 1098 (20180530)
Configuration module (33): 1525.11 (20171227)
LiveGrid communication module: 1047 (20180717)
Rootkit detection and cleaning module: 1019 (20170825)
Network protection module: 1676 (20180710)
Cryptographic protocol support module: 1028 (20180626)

 

ModulesProblems.jpg

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This will be fixed soon. Endpoint 6.6 is not affected. We strongly recommend upgrading to v6.6 and later to v7.

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18 minutes ago, Marcos said:

This will be fixed soon. Endpoint 6.6 is not affected. We strongly recommend upgrading to v6.6 and later to v7.

Thank you but over 90% of our customers still using V6.5 and we can not force them to upgrade specially in large networks.

 

We will waiting for solving ...

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3 hours ago, Marcos said:

Probably next week we'll release a module that should address this.

Specially our File Security customers that latest version is 6.5 report this problem to us.

And there is no newer version for them.

 

Thank you.

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