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Cannot successfully update product software. Attempts to update will hang for as long as software is running. Currently it has been running for about 10-15 minutes.

Product version:

OS: Windows 7 64-bit Home Premium

This has been an issue since I first installed the software, and there have been many PC reboots in that time. 

Is there an FAQ someone can link me to with further steps I can take?



[edit] Clicking the "cancel update" link does not cancel the update process. Also, there are no error messages for me to reference. 

Edited by DisableLiveGridPopup
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First of all, I'd suggest installing EIS v11.1.54. Then navigate to Help and support -> Details for Customer care, click Create advanced logs and run update. After a while stop logging, gather logs with ESET Log Collector and provide me with the generated archive.

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