DisableLiveGridPopup 0 Posted May 11, 2018 Share Posted May 11, 2018 (edited) Cannot successfully update product software. Attempts to update will hang for as long as software is running. Currently it has been running for about 10-15 minutes. Product version: 11.0.159.5 OS: Windows 7 64-bit Home Premium This has been an issue since I first installed the software, and there have been many PC reboots in that time. Is there an FAQ someone can link me to with further steps I can take? Thanks. [edit] Clicking the "cancel update" link does not cancel the update process. Also, there are no error messages for me to reference. Edited May 11, 2018 by DisableLiveGridPopup Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted May 11, 2018 Administrators Share Posted May 11, 2018 First of all, I'd suggest installing EIS v11.1.54. Then navigate to Help and support -> Details for Customer care, click Create advanced logs and run update. After a while stop logging, gather logs with ESET Log Collector and provide me with the generated archive. Link to comment Share on other sites More sharing options...
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