Problems after Windows 10 April 2018 Update

[ArWi 0]

After updating windows 10 to windows 10 1803 - April 2018 Update my ESET Security-Software didn't works.

ESEST not starts automatic or manualy. 

Repair-funktion is not possible - disinstall and reinstall also are not possible.

How can I solve the Problem?

Thanks

[Marcos 5,070]

Try running the ESET Uninstall tool in safe mode and then install v11.1 from scratch. Should the problem persist, gather logs with ELC and drop me a message with the generated archive attached.

[ArWi 0]

Thanks for fast ansering - I try it jet :-)

[ArWi 0]

After deinstallation as described by you and reinstall the problems are solved.

Thank you for the quick help. Class support!

Best regards

ArWi

[mickeyshowers 0]

This solution is kind of problematic for those with hundreds of endpoints isn't it?  We have a BUNCH of machines where ESET won't start after a reboot.

[itman 1,659]

9 minutes ago, mickeyshowers said:

We have a BUNCH of machines where ESET won't start after a reboot.

Are they x(86) Win 10 1803 running NOD32/Endpoint?

[mickeyshowers 0]

64bit W10, up to date patches

NOD32 ranging from 6.2-6.6

[Marcos 5,070]

5 minutes ago, mickeyshowers said:

64bit W10, up to date patches

NOD32 ranging from 6.2-6.6

Please post a screen shot of the main gui with the error that you are getting. The issue being discussed in our forum recently has been reported only on Win10 x86. Are Ekrn.exe and egui.exe not running in the task manager?

[mickeyshowers 0]

I don't have a screenshot of the gui handy but ERA shows this:

When you go to services, the agent is running but the client isn't.

I can start the service without a problem manually but it won't come back after a restart.

 

 

[voyageur2180 0]

Microsoft had stop the v1803 spring update for downloaded………….. they probably aware problems with a lot of computers………….

 I suggest to wait before updating your PC…..specialy if you run a 32 bits computer your AV will aways bug………..