novice 20 Posted February 21, 2018 Share Posted February 21, 2018 I installed ESET Internet Security 1 month ago; the activation key is OK, however if I try to register it in My ESET I get this (see attachment) I can still return the software to the store (30 days) but the license is working , so I am confused. It is valid or not???? Link to comment Share on other sites More sharing options...
itman 1,746 Posted February 21, 2018 Share Posted February 21, 2018 11 minutes ago, MSE said: installed ESET Internet Security 1 month ago; the activation key is OK, however if I try to register it in My ESET I get this (see attachment) It appears it got registered when you installed it. However, the normal procedure to register requires that identity info. be entered at that time. Link to comment Share on other sites More sharing options...
novice 20 Posted February 21, 2018 Author Share Posted February 21, 2018 So, anything I can do now? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted February 21, 2018 Administrators Share Posted February 21, 2018 Did you enter the key on a website somewhere? The activation form in EIS looks differenly: Link to comment Share on other sites More sharing options...
novice 20 Posted February 21, 2018 Author Share Posted February 21, 2018 https://my.eset.com/license Link to comment Share on other sites More sharing options...
novice 20 Posted February 22, 2018 Author Share Posted February 22, 2018 So, what do I do ; keep I or return it???? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted February 22, 2018 Administrators Share Posted February 22, 2018 Is this a second license that you have purchased? I see you have one for ESS already activated which is valid until 8/16/2018. Please drop me a personal message and provide me with as many details as possible, in particular: A scanned copy of the receipt The activation key from the box you've purchased and the license key that you received after activation What store you purchased the license in Link to comment Share on other sites More sharing options...
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