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My Eset - Locked Phone

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My son who's on holiday 135 miles away has somehow managed to lock his phone with the ESET anti-theft lockscreen showing.  I suspect his friends have tried to log in too many times with the wrong password.  I have logged in to myeset and the device is not showing any issues however for some reason, I cannot click on anything such as device is missing, or any other options for that matter including security password. Everything is greyed out.  As a test, I've gone into other devices and this problem doesn't exist.

I should add on the myeset dashboard the device is showing with a green tick and Anti-Theft Optimization level with 5 stars.

Needless to say, I cannot remember the unlock password. I also have no physical access to the device.

Any ideas what I can do? He needs his phone.

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