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Eric Simpson

Anti-Theft Samsung SM-G935F

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My anti theft is not working on my Samsung Galaxy S7 Edge.
I have data.
I am connected via the WiFi
I have added permissions into the settings to allow system controlls
I have added permissions to Device Administrators

The test doesn't work. Please help

Test #4 15.09.2017 18:18 - 15.09.2017 18:19

Open incident

Activity summary

 
 
 
 
 
 
 
Event Result Time
  FRIDAY 15/9/2017
  Anti-Theft test timed out.
Anti-Theft test timed out.
  18:19
  Anti-Theft test started.
Anti-Theft test started.
  18:18

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Hi,

 

AFAIK, you need to allow test on device, by confirming popup message...

 

regards

peter

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