Aardenon 0 Posted July 26, 2017 Share Posted July 26, 2017 I have ESET Mobile Security on my tablet. Everything works except AntiTheft. I choose Web Portal and I'm asked to sign in. I try to sign in and I get Problem with association 20512000 error. I tried reseting the password but it doesn't help. I tried quitting the app and reopening and it doesn't help either. I should note that I reset my tablet to factory settings and reinstalled ESET from the device's backup. And since then it doesn't work, it worked before. What to do with this problem? Link to comment Share on other sites More sharing options...
RvW 6 Posted February 26, 2018 Share Posted February 26, 2018 1. Please check whether you have input the correct credentials, as the error code signifies you are not. 2. Please make sure you are entering the correct password. Are there any special characters in your password such as "<"? 3. Please make sure there is no trailing space in your email address (e.g. "name@email.com " instead of "name@email.com", so with no space directly behind it). 4. Is your internet connection working properly? The issue is partially connected to slower or interrupted connection causing timeouts. Please try again while you are on wi-fi. 5. If the above steps fail please create a support ticket from within the ESET Mobile Security app. It will send the logs of your phone to ESET so that they can inspect them. Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted February 27, 2018 ESET Staff Share Posted February 27, 2018 Hi, PM me your email address registered within my.eset.com and date/time when that association failed. thx peter Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted March 1, 2018 ESET Staff Share Posted March 1, 2018 should be fixed now... Link to comment Share on other sites More sharing options...
Hekmo 0 Posted March 1, 2018 Share Posted March 1, 2018 Hi I have the same problem with association (20512000 error) What can i do with this problem? Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted March 5, 2018 ESET Staff Share Posted March 5, 2018 PM me your email associated within my.eset.com and date cca when that error occurs... regards peter Link to comment Share on other sites More sharing options...
Seb_219 0 Posted December 22, 2018 Share Posted December 22, 2018 Hi I have the same problem with association (20512000 error) How I can solve it ? Thanks Link to comment Share on other sites More sharing options...
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