winstonsmith84 2 Posted July 10, 2017 Share Posted July 10, 2017 I have one computer that i cannot get this to enable on. All other computers have no issues with this. Eset was not upgraded on this machine. Eset was uninstalled and then 6 was installed. I haven't yet tried uninstalling 6 and re-installing but for what it's worth, the one thing about this machine that is different from the others is that it is used as a kiosk and runs a program called Internet Explorer Lockdown. IE lockdown was disabled while I removed the old version of eset and installed the new one but those two modules in Eset will not turn on no matter what I do (and this is with IE lockdown still turned off). When I try to enable them my only option is Permanently Disable. There is no option to enable. How do I fix this? Is there a log file somewhere that will show what is happening? Link to comment Share on other sites More sharing options...
winstonsmith84 2 Posted July 13, 2017 Author Share Posted July 13, 2017 Nothing? What would cause these to not work? No ideas at all? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 13, 2017 Administrators Share Posted July 13, 2017 To start off, please provide me with ELC logs as well as with the output from the attached tool. Run the tool as an administrator with the following syntax and provide me with log.txt: EpfwWfpRegV10.1.2.exe /unreg EpfwWfpRegV10.1.2.exe /reg > log.txt Link to comment Share on other sites More sharing options...
winstonsmith84 2 Posted July 13, 2017 Author Share Posted July 13, 2017 Can't download that rar file. The page you are trying to access is not available for your account. Link to comment Share on other sites More sharing options...
winstonsmith84 2 Posted July 19, 2017 Author Share Posted July 19, 2017 How do I get these ELC logs and how can I get this tool? The link provided does not work. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 19, 2017 Administrators Share Posted July 19, 2017 As for ELC, see my signature for a link to a KB with instructions how to use it. Also I've uploaded the tool here: https://we.tl/RjB97PfkW2 Link to comment Share on other sites More sharing options...
winstonsmith84 2 Posted August 18, 2017 Author Share Posted August 18, 2017 Registering callouts and filters through BFE. Detected product with firewall: no Detected Windows version: 0x601 Detected product "eea", version: 6.5.2107.1 FwpmTransactionCommit0 error 0x1a91 Added 32 (0) filters, 16 callouts, 3 sublayers, 1 providers. Exit status 0x1a91: Transaction support within the specified resource manager is not started or was shut down due to an error. eea_logs.zip Link to comment Share on other sites More sharing options...
winstonsmith84 2 Posted November 24, 2017 Author Share Posted November 24, 2017 This is still a problem. Cannot get this to work. Have uninstalled and resintalled and the problem persists. Tried running the following commands: sc query epfwwfpr Result was that the service epfwwfpr was running. sc qc epfwwfpr Result showed the kernel driver was set for system start and was located in the normal location The driver for this appears to be installed but it doesn't run for some reason. This computer is setup up as a training station kiosk so I had originally thought that perhaps the software that locks it down from regular users was causing the issue even though it wasn't running when Eset was installed. I've since installed it on another one of these kiosk machines with the same lockdown software and there was no issue. Eset works perfectly on the other one. Link to comment Share on other sites More sharing options...
winstonsmith84 2 Posted November 27, 2017 Author Share Posted November 27, 2017 Never mind. Gave up and got rid of the computer. Replaced it with another one and this one works. Link to comment Share on other sites More sharing options...
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