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Cannot deactivate licenses

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We are constantly having issues with licensing because we use pooled VDI. Now when I log into the ELA site, there is now way to deactivate seats. The check boxes are no longer displayed so you cannot select them.  I have tried accessing the ELA website with Chrome, IE 11, and Edge browsers and none of them display the check boxes.

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  • ESET Staff

If you access your ELA as "security admin" and your endpoints were activated by key (directly / from ERA) you are not able to do this. 

We will change this behavior in ELA replacement later this year.


As of now, login to ELA using the License KEY and ELA password provided in the e-mail from ESET and it should work as expected.

Edited by MichalJ
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