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Software install to Ubuntu desktop client fail


hungtt
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Hi all,

I installed agent on my Ubuntu desktop 16.04 client finished, i created task Software install on ERA server but it fail with below error : 

Error: NetworkModule [Thread 13c4]: ProtocolLayer: unsupported protocol version, ResolvedIpAddress:172.16.2.76, ResolvedHostname:172.16.2.76, ResolvedPort:59948

I'm using ERA 6.5, please help me check this.

Thanks.

 

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  • ESET Staff
3 hours ago, hungtt said:

Hi all,

I installed agent on my Ubuntu desktop 16.04 client finished, i created task Software install on ERA server but it fail with below error : 

Error: NetworkModule [Thread 13c4]: ProtocolLayer: unsupported protocol version, ResolvedIpAddress:172.16.2.76, ResolvedHostname:172.16.2.76, ResolvedPort:59948

I'm using ERA 6.5, please help me check this.

Thanks.

 

Provided error seems to be from SERVER trace log not from client machine.

What software have you tried to install? If ESET security product, please make sure per-requisites are met before installation attempt. There are multiple package-dependencies required to be installed for security product.

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HI MartinK,

I installed :

ESET Endpoint Security ESET Antivirus for Linux - Business Edition 4.0.82.0 linux Red Hat, Mandriva, SUSE, Debian, Ubuntu, Fedora

 

My client is Ubuntu desktop 16.04.

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2 hours ago, hungtt said:

HI MartinK,

I installed :

ESET Endpoint Security ESET Antivirus for Linux - Business Edition 4.0.82.0 linux Red Hat, Mandriva, SUSE, Debian, Ubuntu, Fedora

 

My client is Ubuntu desktop 16.04.

In task execution history, thre should be "trace message" available which should point to problem. My guess is that prerequisites of installation are not met -> EUAVBE4 for linux requires package libc6-i386 (or its alternative on Ubuntu 16.04) to be installed.

 

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