tmuster2k 22 Posted March 8, 2017 Share Posted March 8, 2017 When ESET CLIENT INTEGRATION is checked in advanced settings my customer's outlook 2016 crashes when he moves emails from inbox to a different folder in outlook. Also crashing when they tried to move selected emails with attachments. The issue was fixed when I disabled the ESET client integration (spam filtering). Exact message from Outlook >> "Cannot move the items. the operation cannot be performed because the message has been changed" Please reference link below. Microsoft actually suggest disabling your AV to fix this which is crazy. Full EMAIL CLIENT protection does not have to be disabled for this issue to not arrise. Just outlook plug in . https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10/outlook-2016-cannot-move-message-because-message/42394f6e-9a24-4fda-9d7c-07a52118970e PRODUCT: ESET Smart Security (Very latest build) and on most updated version of Windows 10. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,091 Posted March 8, 2017 Administrators Share Posted March 8, 2017 It's not clear whether Outlook literally crashes and you have to restart it or only the message "Cannot move the items. the operation cannot be performed because the message has been changed" is displayed. If emails are concurrently modified on 2 or more devices, synchronization issues will occur. This can happen if more scanners, add-ons or whatever attempt to write to a message on more devices at the same time. In such case, we recommend disabling email protection on clients and leaving it enabled only on the email server. In order to find out what the issue is, I'd recommend contacting Customer care that will provide you with a logging version of the Outlook plug-in and troubleshoot the issue further with developers. Link to comment Share on other sites More sharing options...
tmuster2k 22 Posted March 9, 2017 Author Share Posted March 9, 2017 " such case, we recommend disabling email protection on clients and leaving it enabled only on the email server" NOTE: This is a stand alone workstation running windows 10 and no exchange server. The ESET outlook plug in would be the latest version since it was just re-installed. If ESET Client integration is disabled in ESET advanced settings then the problem is not present. Link to comment Share on other sites More sharing options...
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