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Anti-theft - device is always offline


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I tried to enable anti-theft function on my android phone (Xperia Z3 dual).

Everything seems to be configured properly, but when I mark device as missing nothing happens. On anti-theft.eset.com web page I see: 'It looks like the device is currently offline'. Of course it is connected to the internet, I can surf web pages, other internet applications work properly. One time yesterday, when I ran the test option, after few hours my phone was localized, but it was when I launched eset mobile configuration. What should I do?

Localization on myxperia.sonymobile.com works perfectly.

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  • 3 weeks later...
  • ESET Staff

Hi, 

portal online/offline state is based on receiving data from device withing some time range.

So if it doesn't receive any location, picture etc in that range, it's evaluated as offline state.

regards,

peter

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