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ESET NOD32 Antivirus BUSINESS EDITION: Install issue


JW@VLCM
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Hi, I've been trying to get NOD32 installed on some endpoints this morning running Windows 7 and all have worked except for two.  I copy the installer from a network share to C:\temp, right-click and choose Run as Administrator.  At that point I see a blank command prompt window open and a few new files appear in the temp folder and then the prompt window goes away and I'm presented with a Windows dialog asking me to make two choices (1) Reinstall the application (2) The application installed correctly  I've tried taking # 1 and the whole process repeats except I don't get the dialogue, the prompt window closes and ESET doesn't get installed.  I see no relevant errors in the Windows application event logs and there's nothing on these PC's that should be preventing the install.  There's no existing AV and Windows Firewall is disabled.  I did notice that the two nodes I'm having trouble with are 32-bit versions of Windows 7 and both have DropBox installed but that's where the similarities end.


 


Has anyone seen this before or tell me where I can find some log files to look at?


 


Thanks


 


-J


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Hello JW,

 

you can create installation log by following steps in this KB article

 

It is recommended to clean your system from all previous traces of our products by means of ESET Uninstaller in case more installation attempts were conducted.

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Hello JW,

 

you can create installation log by following steps in this KB article

 

It is recommended to clean your system from all previous traces of our products by means of ESET Uninstaller in case more installation attempts were conducted.

Thanks Peter, ...I think I may have found the culprit, ...I was just setting up a brand new HP EliteBook 8570p this morning and at the end of the setup it prompted me to install MS Security Essentials.  I let it install thinking I would uninstall it later but forgot to and tried the NOD32 install and wouldn't install and presented me with the same error.  As soon as I uninstalled Security Essentials the ESET install completed successfully.  I plan to check the two previous machines to see if they have Essentials or some other AV or antimalware product installed and uninstall any I find.  Thanks for the KB and uninstaller links, I'll use those if I keep spinning my wheels on this.

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