Anti Theft - Test is Running ... And Running, and Running...

[August 0]

Just enabled the anti theft service on my new laptop, created a phantom account, ran the test.

The test seems to be stuck as it keeps running and running, for hours now...

 

Any help would be appreciated.

Cheers,

August

[metaller 49]

A popup window with test confirmation should appear, have you accepted the test?

 

regards

peter

[August 0]

99% certain I did, but don't remember.

That being said, there does not seem to be a way to stop the test. It's still running.

Even deleting the phantom account and the laptop and then adding everything back did not solve anything. The test just gets stuck in "still running"

[metaller 49]

Test have to be autocompleted within 30 minutes, if not, send me a pm, i'll check it out...

regads

peter

[leeloo1682 1]

Hello Peter,

I'm having the same problem, could you please help?

 

Even I clicked the device is missing, nothing would happen.

[metaller 49]

Hi,

 

pm me your email regeistered within my.eset.com

regards

peter

[leeloo1682 1]

Hello Peter,

The test is completed, and I could see the report on the ESET portal. However, the pop-up window asking me if I allow ESET to run the test will only pop up after few hours, not within 30 mins. 

[valkyrie 0]

Anti-theft "run a  test" seems to be stuck in an endless loop. How do I resolve this?

[metaller 49]

send a pm with your email address and device name

[malekazar 0]

Dear team, 

The anti-theft test has been running for 14 hours and it hasn't been done yet.  

My device name: Fujitsu Lifebook A series, model: AH530, windows 7 ultimate. 

My email address: malek.azar@yahoo.com 

 

Thank you very much for your consideration. 

 

Best regards,

Malek Azar