August 0 Posted January 27, 2017 Share Posted January 27, 2017 Just enabled the anti theft service on my new laptop, created a phantom account, ran the test. The test seems to be stuck as it keeps running and running, for hours now... Any help would be appreciated. Cheers, August Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted January 27, 2017 ESET Staff Share Posted January 27, 2017 A popup window with test confirmation should appear, have you accepted the test? regards peter Link to comment Share on other sites More sharing options...
August 0 Posted January 27, 2017 Author Share Posted January 27, 2017 99% certain I did, but don't remember. That being said, there does not seem to be a way to stop the test. It's still running. Even deleting the phantom account and the laptop and then adding everything back did not solve anything. The test just gets stuck in "still running" Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted January 27, 2017 ESET Staff Share Posted January 27, 2017 Test have to be autocompleted within 30 minutes, if not, send me a pm, i'll check it out... regads peter Link to comment Share on other sites More sharing options...
leeloo1682 1 Posted January 29, 2017 Share Posted January 29, 2017 Hello Peter, I'm having the same problem, could you please help? Even I clicked the device is missing, nothing would happen. Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted January 31, 2017 ESET Staff Share Posted January 31, 2017 Hi, pm me your email regeistered within my.eset.com regards peter Link to comment Share on other sites More sharing options...
leeloo1682 1 Posted February 2, 2017 Share Posted February 2, 2017 Hello Peter, The test is completed, and I could see the report on the ESET portal. However, the pop-up window asking me if I allow ESET to run the test will only pop up after few hours, not within 30 mins. Link to comment Share on other sites More sharing options...
valkyrie 0 Posted February 12, 2017 Share Posted February 12, 2017 Anti-theft "run a test" seems to be stuck in an endless loop. How do I resolve this? Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted February 14, 2017 ESET Staff Share Posted February 14, 2017 send a pm with your email address and device name Link to comment Share on other sites More sharing options...
malekazar 0 Posted July 26, 2017 Share Posted July 26, 2017 Dear team, The anti-theft test has been running for 14 hours and it hasn't been done yet. My device name: Fujitsu Lifebook A series, model: AH530, windows 7 ultimate. My email address: malek.azar@yahoo.com Thank you very much for your consideration. Best regards, Malek Azar Link to comment Share on other sites More sharing options...
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