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Everything posted by sdnian

  1. Thanks for your help. I'll try to delete them ASAP.
  2. I have several Windows Servers that consistently detect PowerShell/TrojanDownloader.Agent trojan. Every time EFSW shows cleaned by deleting, but the same log appears again after a few hours. How to solve this problem? One of the log collector file. efsw_logs.zip
  3. Of course, KB4474419 and KB4490628 are already installed. If Windows 7 does not support SHA2, EEA 8 cannot be installed.
  4. I installed EEA 8.0.2028 in Windows 7 SP1. Everything is fine during the installation. Then I enabled the device control setting and reboot this computer. I saw a warning message "Device control is not fully functional". I try to reboot few times, but the situation is the same. I also try to uninstall and install, still no luck. Any suggestion to solve this issue? Diagnostics.zip
  5. Computers are controlled by a firewall and only a limited number of specific websites are accessible. After installing EEA 7.3.2039, using a browser to connect to https sites is very slow and may even time out. If I turn off the SSL/TLS protocol filtering, it will be back to normal. Does EEA's SSL/TLS protocol filtering feature need to connect to certain IP addresses? Or how can I fix this?
  6. This issue seems to have occurred after I upgraded ESMC 7.2, maybe there is a tweak or something in the new version that is causing this problem.
  7. This is one of the clients that failed to upgrade, the error message is in Chinese, this kind of message also appeared before, why this is an Invalid utf8 leading byte? software-install.log
  8. I run the Client Task from ESMC for Software Install to Upgrading EEA 7.3, most Clients succeeded in the upgrade, but a few failed and one of them displayed the Trace Message as follows: What does that mean? ESMC Server 7.2.1266.0, Agent 7.2.1266.0, Client OS: Windows 7/10
  9. I'd like to block https://www.youtube.com/. In URL ADDRESS MANAGEMENT, I add a record *.youtube.com. I've tried IE/Firefox/Vivaldi, https://www.youtube.com/ been blocked. But if I use Chrome to browse https://www.youtube.com/, EEA don't block it. If I block others domain, for example: *.facebook.com, then https://www.facebook.com/ been blocked in IE/Firefox/Vivaldi/Chrome. EEA version: 7.2.2055 How can block YouTube form Chrome?
  10. @Marcos Why are the contents of these two files different? hxxp://repository.eset.com/v1/com/eset/apps/business/ees/windows/v6/6.5.2132.5/ees_nt32_enu.msi hxxp://download.eset.com/com/eset/apps/business/ees/windows/v6/6.5.2132.5/ees_nt32_enu.msi
  11. About 7 hours ago, there is a new version fixing tool. It works these versions now: 6.5.2094.0 6.5.2094.1 6.5.2107.0 6.5.2107.1 6.5.2118.0 6.5.2118.1 6.5.2118.2 6.5.2118.3 6.5.2118.4 6.5.2123.5 6.5.2123.7 6.5.2123.8 6.5.2128.0 6.5.2132.1 6.5.2132.2 Read this: https://support.eset.com/en/alert7396-legacy-products-startup-issue
  12. If I have ESET Endpoint product 6.5.2132 running on Windows XP. After use the fixing tool, do I need to upgrade 6.5.2132.5 ?
  13. I've few EEA 6.5.2132.2 (XP SP3), run this tool failed. The message is "Can't rename ekrn.exe!" How to resolve? Others work well.
  14. This issue only occurs with 6.6.2089 can be updated normally.
  15. Thanks for your reply, I know how to manage the new exclusions.
  16. I've two questions about policy settings.. 1. The EXCLUSIONS settings of policy in the sam ESMC server, why have different setting items? 2. The 'Detection exclusions' setting, if the client is EEA/EES < 7.2, could apply this settings?
  17. @Marcos @pps First time, you try to disable firewall, don't close the popup asking password window, to disable firewall again directly. If you still can't reproduce it, I could record a video to demo it tomorrow.
  18. The EES version is 7.1.2053. I've set a password protect in EES. When I right click the EES icon in the systray, click 'Pause firewall (allow all traffic)', a popup window appears asking for a password on the screen. Just ignore it, right click the EES icon to pause firewall again. Then the firewall been disabled now. It seems a bug, please check it.
  19. @Peter Randziak Hello Peter, There are two servers (um11.eset.com and um13.eset.com) still get error code 4100 so far, could you check it?
  20. It work now. Thanks for your help.
  21. I don't think there are some files blocked and I have make sure there are enough disk space. I use Procmon to record the process. I hope to help identify this issue. Logfile.zip
  22. Since yesterday, the MirrorTool (Windows version) could not get updated with error code 4100. I checked several ESMC servers and all showed the same error. If something wrong? How to fix this situation? PS: The Linux version of Mirrortool still works. Mirror Tool, Copyright (c) ESET, spol. s r.o. 1992-2018. All rights reserved. Creating mirror for product: ep7. Mirror type changed to regular Initialization Initialization finished Perform full mirror started Update status for product 'ep7' changed to: Preparing structures and analyzing Update status for product 'ep7' changed to: Finished Perform full mirror finished Uninitialization Uninitialization finished Error: Perform full mirror failed with error: Error extracting file. Error code is: 4100 Error occured.
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