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Everything posted by sdnian

  1. ESMC Agent v7 could connect to server through http proxy. It's a good improve. But could I assign proxy settings when install it? (I know how to give setting from policy. I don't ask this. Because sometimes clients can't connect server directly. So it can't get policy settings from ESMC server. That is why it need proxy.)
  2. You can't use "ESMC Component upgrade Task" to upgrade ERA agent 6.x to ESMC agent 7. Read this document, it show how to do it. https://support.eset.com/KB6819/
  3. I found there is a free tool on the internet, it could delete ESET files immediate. Don't need to reboot or do it in safe mode. Please fix it.
  4. I've test the same settings in version 6.6.2072.4. There is no such issue.
  5. Okay.. I try it by your steps. Yes, it really scan by HTTP filter.
  6. For example.. I'd like to exclude IP address by web protection scanning. So I setup '' in the 'Excluded IP addresses' list. Then I try to download eicar.com from It should be detected by real-time protection. Right? But this file be detected by HTTP scanner in version 6.6.2078.5.
  7. I setup an IP address for excluded web protection scanning, but it doesn't work in the version 6.6.2078.5. Could someone check it? The older version work well with the same settings.
  8. Okay, thanks for your reply. I've open a ticket.
  9. In recent months after the update to ERA 6.5, sometimes Web Console cannot login (I can see the login screen, but hang after click login button). Then I checked the ERAServer.exe have a lot of connections. There are about five connections normally. In the trace.log file.. there are many log like this: 2018-02-22 00:41:03 Information: NetworkModule [Thread 370]: Forcibly closing sessionId:16355, isClosing:0 2018-02-22 00:41:03 Information: NetworkModule [Thread 370]: Removing session 16355 2018-02-22 00:41:03 Information: NetworkModule [Thread 370]: Closing connection , session id:16355 201
  10. Okay, I could try it. Please tell me what option to generate advanced fireall logs and the trial license. Thank you.
  11. A few days ago, I upgraded the EEA to 6.6.2064. Most of computers are normal, but there are a few Windows XP SP3 computers that appear Protocol filtering not functional errors.I tried to remove it, go back to the status without the old version, and reinstall. But the problem persists. This problem is not always the same, sometimes normal, sometimes there are errors. Any solution to fix it?
  12. The update files of v6.6 could been cached by Apache HTTP Proxy now.
  13. You are right. I've the same issue. But I don't think it's the problem of Apache HTTP Proxy. On August 29, I post this issue https://forum.eset.com/topic/12938-66-and-mirror-tool/ . But no anybody cares for me just like others.
  14. I've try to use http proxy since 6.2/6.3.. I am familiar the http proxy advantages. But in my experience, It is relatively slow, and more unstable. Some of my clients always complain it. So I prefer to use mirror tool. When you release new version of mirror tool, please support Windows Server 2003. Several months ago, I've ask this issue, but still no fix until now. By the way, could you ask your engineer to check why the 6.6 update files can't be cached in local disk by apache http proxy? Every time it download from ESET server, apache http proxy just forward the requests.
  15. Does ESET will update new Mirror Tool version to support 6.6 in the future?
  16. Error Code: ECP.20006. It similar this post. Windows 7/10 have no this issue.
  17. Thanks for your reply. I try to change it to 'Auto-loading', the problem been fixed.
  18. The ERA Server 6.5.522.0, Web Console 6.5.388.0, I get this error "FAILED TO LOAD DATA: REPORT TEMPLATE FILTER IS INCORRECT" when I enter Policies page. I've restart ESET Remote Administrator Server and Tomcat7, but it doesn't help. In the trace.log, there are some errors: 2017-04-19 13:42:26 Error: CReportsModule [Thread 25c]: 0 MessageProcessorThread: Failed to generate a report: VerifyReportTemplate: Filter not allowed by Filter Definitions: symbol:2547 Filter operation: OP_GREATER_OR_EQUAL: 751 2017-04-19 13:42:27 Error: CReportsModule [Thread 25c]: MsgGenerateReport: Query did not
  19. I've the same issue. Use ESET Endpoint Security 6.5.2094 in Windows 7/10 (x86/x64).. If the filter mode of Personal Firewall be set 'Learning mode'. When the rules been created many rules, then all network connection will been blocked. Some application will hang even using Task Manager can't close it. A simple solution.. Clear all firewall rules been created automatically or change filter mode to 'Automatic mode'. This is not about ERA 6.5. Just only install EES 6.5.2094 (No install ERA Agent 6.5) still has this issue. Windows XP SP3 work well with EES 6.5.2094.
  20. Thanks P.R. for your reply. But it doesn't help. I've installed Visual C++ Redistributable for Visual Studio 2015 (x86).. But it still popup the same error message. And I think the MirrorTool.exe requires Visual C++ 2010 Redistributable, not 2015. According my test.. it requires the file msvcr100.dll.
  21. Why don't you ask ESET if Mirror Tool shouldn't be supported for Server 2003.. Why it provide such information?
  22. The newest version of MirrorTool v1.0.513.0 can't be run in Windows Server 2003. It appear a message 'MirrorTool.exe is not a valid Win32 application.' Where can download the previous version of MirrorTool?
  23. Exclamation mark? Okay. I got it. In 6.5, the red number don't mean only red errors. It also include yellow warnings. Then I do a simple test from a Windows Server.. I save the eicar.com in the desktop, then do a scan by EFSW. The file be detected and deleted. Everything is okay. And no any threats exist now. But in web console.. this server show one unresolved threat. Why it is a unresolved threat?
  24. After upgraded ERA 6.5. I found some of computers have wrong number in 'UNRESOLVED THREATS' filed. I have check the 'THREATS AND QUARANTINE' page in these computers. I could make sure there are no any unresolved threats. Just like the screenshot in the below. How could I clear these wrong number?
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