jinlei801011

Hi Vadimir, Thanks. For SIEM, I mean can we integrate ESA in SIEM (Security Information & Event Management)? Regards,

Dear ESET, My customer is interesting in ESA to protect their office 365 and fortigate VPN, I have few questions need your advise Office 365 1. Can OTP only required for external access (Out of office)? 2. Can we import user phone number into AD instead of enter manually? 3. Can ESA able to track log activities ( who, when) sign on portal? 4. Can we set policies to log out users after certain unsuccessful tries. 5. API to SIEM Thanks

Thanks. Upgrade to Win2012R2 able to install ESA

Dear ESET, AD FS has setup on Win2012 Standard. However, during ESA installation, got error at ”Check prerequisites“ AD FS Failure PowerShell does not support AD FS configuration commands. Verify that AD FS is present before re-running setup Please advise Thanks

Hi ESET, One of my computer under few subnets, I have configured to show default IP. I have added this computer with default IP via ESET Rogue Detection, however, after install Agent, one subnet IP is displayed in ERA instead of default IP. How to slove this issue Thanks

Dear ESET, I have a customer enquiring us on IOC (Indicator of Compromise) test in their servers. I was reading about IOC I think ESET can address IOC in certain manners. Could you elaborate more on how ESET can do IOC? Is there any tools that we need to get or ESET has already it own IOC tool? Thanks

Can ESET Endpoint do application control using HIPS? My customer want to block installed applicaton from running, or ESET will add it in furture?

Hi ESET, My customer cannot access VPN with ESS or EIS installed, but it works on ESSP, the error is: Your computer's security is unsatisfactory Your computer does not meet the following security requirements. Please follow the instructions below to fix these problems. When you are done click Try again. 1. Antivirus software Instructions: Purchase and install a licensed Antivirus software from any retail distributor and update the virus definitions to the latest from the internet. Reason: Windows Defender 4.10.14393.187 does not comply with policy. Compliance requires real time protection enabled. Windows Defender real time protection was replaced by ESET. It works when ESSP was installed, but ESS and EIS always saw this error Thanks

One of my customer using AVG and infected Ransomware, I want to propose ESET Endpoint to them, but their IT prefer Sophos with Intercept X, because Intercept X has Ransomware protection. May I know who used it before? I am still want to push ESET Endpoint to them https://www.sophos.com/en-us/products/intercept-x.aspx?cmp=701j0000001nogUAAQ&gclid=CKXg_euA59ICFdgnvQodCu0Dqg Thanks

Hi Marcos, In the host field of server certificate, it is"*". status.html no error display. I have found this hxxp://help.eset.com/era_install/65/en-US/index.html?change_era_server_ip_hostname.htm, my host field is *, not server IP or hostname

Hi Marcos, I have edited the agent policy and added the new ip before moving office, so clients able to connect to era with new ip now. So still need to generate agent live installer and re-deploy it? thanks

My customer moved office, ERA server IP address was changed, I can login in webconsole on local server ( https://localhost/era/ ), but failed to login web console using other computer , the address is https://server ip/era/webconsole/, error is: This site can't be reached. 192.168.200.226 took too long to respond Is it because of the port? Thanks

Hi All, Before install it I want to check does ESET ERA in Azure can integrate with Azure Active Directory? Thanks

Hi Marcos, Any updates? Thanks

Hi Marcos, ELC log sent to you. Thank you

Hi Michal, Tried deleting mirror files and clear update cache on clients, but doesn't help. I think the mirror is working file, because some computers able to update. Thank you

Hi Michal, The local mirror no authentication required, another 20 computers still working fine, able to download updates from this mirror, they all same settings, only these 30 computers which goes to online suddendly cannot get udpates from local mirror.

My customer has 50 users endpoint security, all offline computers, last time activated by offline license file, and DB updating via local mirror server (Mirror created in ESET File Security). Few days ago, about 30 endpoint security cannot get updates, the error is "Unauthorized access", and I found this 30 computers in ELA is red color and error is "offline units are connected to internet". My question is does offline computer go online will affect the updating? Customer using proxy server, setting never change, another 20 endpoint security still working fine. Thanks

Hi Marcos, Any updates? Thanks

Hi Marcos, Tried above solution but still cannot. I just Uninstalled ess9 and install ess10, issue was solved..but i have another 50 pcs installed with v9 with same issue. Virus signature database: 14614 (20161216) Rapid Response module: 9188 (20161216) Update module: 1069 (20161122) Antivirus and antispyware scanner module: 1507 (20161209) Advanced heuristics module: 1175 (20161110) Archive support module: 1258 (20161117) Cleaner module: 1128 (20161025) Anti-Stealth support module: 1105 (20161007) Personal firewall module: 1328 (20160715) ESET SysInspector module: 1264 (20161108) Real-time file system protection module: 1010 (20150806) Translation support module: 1558 (20161202) HIPS support module: 1259 (20161213) Internet protection module: 1285B (20161020) Web content filter module: 1051 (20160412) Advanced antispam module: 4786 (20161215) Database module: 1087 (20161107) Configuration module (33): 1308.9 (20161014) LiveGrid communication module: 1022 (20160401) Specialized cleaner module: 1012 (20160405) Banking & payment protection module: 1092 (20161130) Rootkit detection and cleaning module: 1006 (20160715) Network protection module: 1327 (20161215)

Hi Marcos, tried pre-relase updates and run manual update but still the same, cannot receive email if attachment more than 2MB Thanks

My customer using ESET Smart Security 9. few weeks ago, they cannot send out email from outlook if the attachment more than 2MB, checked mail server and no issue. After unisntall ESET then can send, what shoud I confirgure? Thanks

Hi ESET, After install Cyber Security 6 some website cannot be displayed properly in Chrome, but Safari is working fine. Javascript seemed to have loading issues but only happens with Chrome. When I uninstalled Cyber Security, Chrome was able to display everything same as Safari. So what settings should I set so that Chrome will load the scripts?

Hi ESET, As VMware will end support for vCloud Networking and Securit, so will affect the ESET Virutalization secruity for vmware vshield? or ESET will release NSX version? Thanks

Hi All, Does eset mail security support mail server running on CentOS ver 5.11? Thanks