jinlei801011

Thanks Marcos. For ESET Server Security for Linux, can ICAP scanning to Synology NAS, QNAP NAS and VSAN file?

ESET Server Security for Linux offer ICAP scan https://help.eset.com/essl/91/en-US/remote_scanning.html Will the feature for windows be added in the future? If so, any targeted time-frame?

I can see detection log on my customer's endpoint antivirus, however the Detections in ESET Protect is empty. This client machine is connecting to the ESET Protect.

Recently CVE-2022-30190 was disclosed by Microsoft (https://msrc-blog.microsoft.com/2022/05/30/guidance-for-cve-2022-30190-microsoft-support-diagnostic-tool-vulnerability/) and is detected by Microsoft Defender. Whether my customers' ESET Endpoint is going to detect this? I cannot find any info to it.

May I know the steps to migrate ESA from installed server to a new server

I wanted to find out whether live installer download links that we generate will expire. I generated this link previously and sent it out for others to install (https://redirector.eset.systems/li-handler/?uuid=.......). But somehow the link expired. But on the dashboard there is nowhere where we can configure the expiry date of the link. Would you be able to advise on this?

My customer tried to login ESET Protect but failed with error: Login failed: Unable to deserialize RPC message Reset the password but still the same issue. First time saw this error. Please advise.

The old version was already uninstalled following FAQ https://support.eset.com/en/kb3239-how-do-i-uninstall-or-reinstall-eset-cyber-security-or-eset-cyber-security-pro. What else need to remove manually?

I have the same issue. macOS 11.3.1

My customer purchased Palo Alto Globalprotect VPN, I want to propose ESA to him, Is there any document for me to read? I cannot find it from ESET website.

Thanks. removed version 16 and downgraded to v11, issue solved.

My customer uninstalled jdk11 and apache tomcat today, and installed jdk16 and reinstalled tomcat using ESET Protect AIO installer, but it cause "Error loading data: Session is not valid" error after login to ESET Protect. How to solve it?

Hi Marcos, The customer told me he just right click the eset icon and pause the protection, then he can see the wifi portal and connect to the wifi.

Our customer feedback that their users cannot connect to public wifi with ESET Endpoint Antivirus installed. The wifi has a portal where they need to login, same like in a hotel. When ESET installed this login page won't show up, But if disable real-time protection, it works as per normal. Ask user to change settings is not a good idea as they are not IT expert.

Tried to upgrade ESMC7.2 to EP for Linux using Component Upgrade Client task but failed. How to upgrade it using run command line task? Found this link but no details https://help.eset.com/protect_admin/80/en-US/client_tasks_run_command.html. Thanks

I have successfully upgraded ESMC7.1 to EP8 using EP8 AIO installer, including MS SQL 2019. But I cannot login to EP8 portal after upgrading, the error is "Login failed: Connection has failed with state "Not connected"" I have restarted SQL server, ESET Protect server service, Apache tomcat service, but issue is still persist. Trace log is attached. Thank you trace_25Feb.log

How to prevent the parental control app from "disabled" in handphone safe mode? Found that after installation of ESET parental control, when phone handled back to child the activity is not recorded, and cannot do instant block. Found the accessibility is disabled.

I have same question, how to keep Cyber Security running but disable web and email protection permanently on Big Sur? I tried it, however ESET continues to try and install the proxy/VPN profile with my Mac trying to connect.

May I know how to clean all quarantine items via Terminal? My customer is using ESET File Security for Linux. I only found syntax /opt/eset/efs/lib/quar --delete=id to delete single file with ID. How to clean all

HI Marcos, Any updates on this case?

Hi Marcos, We tested the eicar file.

ESET Endpoint for Linux detects the threat only when the file is executed or created within the NFS server , but if we scan the local drive it’s not detecting the file which was written by NFS client. In this test server, we have shared one local drive and from client system was made to write some virus files remotely , But when we scan the drive it’s not detecting the virus file. The virus sample get from https://www.makeuseof.com/tag/how-to-safely-test-your-antivirus-software/

Hi Marcos, It is IBM Power9 server running on Ubuntu OS, so does ESET support it?

When installing EM Agent into the VM with redhat OS, it states that "ppc64le architecture is not supported". Please advise.

We found admin users on MacOS are able to kill ESET Endpoint Security for Mac and it is not running in background at all. How to prevent it? Thanks