satellite360
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Everything posted by satellite360
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Uninstall local PROTECT Server after migrating to PROTECT Cloud
satellite360 replied to satellite360's topic in ESET PROTECT
Thank you. -
Uninstall local PROTECT Server after migrating to PROTECT Cloud
satellite360 replied to satellite360's topic in ESET PROTECT
Thanks - and is there any reason to keep the Rogue Detection Sensor installed or is that also redundant? -
Hi I have recently migrated from a local install of Protect Server (v.9) to Protect Cloud having followed this guide: https://help.eset.com/protect_cloud/en-US/stop_using_cloud.html?cloud_migration.html All is working fine but I still have ESET Protect Server running on the local server. Is there a recommended method for uninstalling given that it is no longer in use? Thanks
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Connected client showing as not connected
satellite360 replied to satellite360's topic in ESET PROTECT
I ended up reinstalling on the client which resolved the problem. -
I have a client laptop that is showing as connected on both the client itself and via the Eset Business Account site (eba.eset.com/ba/devices) but the last connected time on the Protect Cloud is not updated and is showing a different software version to what is actually running on the device. Any advice on how to correct this? Thanks.
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Remote software repository list is empty
satellite360 replied to bhicks's topic in ESET PROTECT On-prem (Remote Management)
We are not using HTTP proxy. Based in Beijing, China. -
Remote software repository list is empty
satellite360 replied to bhicks's topic in ESET PROTECT On-prem (Remote Management)
Guessing the following from \ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs\trace.log might be what you are looking for? -
Remote software repository list is empty
satellite360 replied to bhicks's topic in ESET PROTECT On-prem (Remote Management)
Repository appeared for a while and is now empty again. Can you clarify which trace.log file should be checked? Thanks -
Remote software repository list is empty
satellite360 replied to bhicks's topic in ESET PROTECT On-prem (Remote Management)
Repository has been empty for me for several days now. No change in configuration (set to AUTOSELECT). Is there a way to resolve as waiting doesn't seem to be helping. -
Endpoint Security 6.6 - Modules Update Failed
satellite360 replied to satellite360's topic in ESET Endpoint Products
Hi @Marcos Apologies for not getting back in touch before now. Update failures were temporary - all updates started coming through fine shortly after posting last week. Thanks for the quick replies - much appreciated. -
Endpoint Security 6.6 - Modules Update Failed
satellite360 replied to satellite360's topic in ESET Endpoint Products
From ESET Servers using HTTP Proxy with mode 'Use global proxy server settings' selected. We are not using a mirror. -
Hi Upgraded Endpoint Security to version 6.6 on Windows 10 Enterprise (1703) clients. Clients are unable to update modules, failing with warning: Modules Update Failed, File not found on server.
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Mail Security Quarantine Report
satellite360 replied to satellite360's topic in ESET Products for Windows Servers
Ah! Thanks. In that case do you have any guidance on how to best make users aware of what is in the quarantine when running a quarantine mailbox or is the recommended way forward to move to a local quarantine? -
I have my mail quarantine running as a quarantine mailbox and it is working fine. I am wanting to send a daily report to users so have set up a 'send mail quarantine reports' scheduled task but when the report runs instead of sending out a report I am seeing 'Quarantine report - failed to get quarantine items' errors logged. Grateful for any pointers on how to resolve. Thanks.
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File Security v6.5.12007.0
satellite360 replied to satellite360's topic in ESET Products for Windows Servers
Hi MichaelJ Thanks for the update - so you can confirm that the package I'm seeing is good to install and this is just a simple metadata issue? -
File Security v6.5.12007.0
satellite360 replied to satellite360's topic in ESET Products for Windows Servers
So other users are seeing correct data in the ERA? Is there a way to force a re-synch of the repository? -
Hi In the ESET Remote Administrator the upgrade package ESET File Security for Microsoft Windows Server v6.5.12007.0 is showing as valid for Windows Server 2008 and 2003 only. Is this correct?
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Hi I'm attempting to create a Windows all-in-one installer for Endpoint Security version 6.4.2014. I can run through the configuration without a problem but when I attempt to download I get the following message: Failed: Object not present in object storage Is this down to me missing something or is there an issue with the repository? Thanks
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No network connection until reboot after install
satellite360 replied to GreenEnvy22's topic in ESET Endpoint Products
We are seeing exactly the same. Also HIPS remains disabled until after a virus signature database update and reboot.