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dwomack

Former ESET Employees
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Posts posted by dwomack

    ESET Blocking Program Install

    in Malware Finding and Cleaning

    Posted

    Based on the screenshot, it looks like Windows User Account Control has blocked the app. Is there something else that would lead you to believe the blocked access is due to ESET?

     

    Again based on the information in the screenshot, I'd recommend contacting your system administrator about this.

     

    If you ARE the system administrator, you'll want to take a look at your UAC security filters; though you may want to scan the CD with ESET prior to doing so. 

    Serious issues between ESET SS firewall and Blizzard Games

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    If the issue is with connecting to Warcraft/Hearthstone would creating a rule to allow the ports (see ESET KB) used by them be recommended? Has that been attempted?

     

    ie. TCP ports 1119, 3724, 4000, and 6112 | UDP port 3724

     

    If that doesn't seem to fix the issue, something else might be going on and I'd venture opening a support ticket with ESET Customer Care might be the recommended solution.

    update scheduling

    in General Discussion

    Posted

    Your ESET security product will check for updates once an hour and we try to release those updates in such a way that it does not slow down your system or internet connection.

     

    However, if you have an older system or slower connection that requires updates to come through less frequently, you can change how often those updates happen by following the step by step instructions shown here: hxxp://support.eset.com/kb2781/

    Not happy with ERA 6

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Thank you @BCVITAdmin for the exceptionally thoughtful and polite feedback. The way in which you stated what the specific issues were, how they manifest, resolution attempts you made, why they're important, and technical suggestions for improvement, gives us something useful that we can bring back to product managers. 

    I know our technical support guys are ready to help resolve your current issues if they can. They may ask for more technical information (such as logs) to help get a better picture of your environment and how best to resolve your issue, as well as giving our developers the technical info they need to pinpoint the problems so they can improve the products.

    I also know our teams responsible for documentation have seen your post and are already working with their counterparts worldwide, to begin crafting and improving documentation within and about the products, features, etc. 

    Thanks again for your calm and thorough response. We always welcome any feedback but feedback like yours, that includes useful information that we can bring back to those who can make the changes actually happen, is applauded.

     

    Personally, I absolutely applaud the first and last statements in your final section. ERA v6 was specifically created on (and continues to be improved by) customer feedback. It's come a long way from 6.0 to 6.3 but we're certainly not done. Also, I heard about ESET through family. A former colleague convinced me to apply. In my view, ESET has grown and continues to thrive thanks to word-of-mouth recommendations by happy customers that people trust and respect. We'd like to see that continue and we'll never forget from whence we came.

    ESET slow down http traffic

    in ESET Cyber Security (for Mac)

    Posted

    Honestly, I'm not exactly sure who (if anyone) or what can be blamed for the issue. ESET Internet Protection Module 1226.6 was released on the 5th of January without any issues, until OS X 10.11.3 was released late Tuesday. It seems something with the OS X update caused a conflict with our IPM but I don't think this is something either company could have foreseen. It just happened and it's easier to fix on our end, so we did. :)

    Email Notification

    in General Discussion

    Posted

    We have been working with IP Boards on a number of issues lately but I don't have insight on exactly which problem they're addressing when. Hopefully this was one they just completed.

     

    and...while it seems this particular issue is fixed, please let us know if the problems return. Thanks.

    ESET slow down http traffic

    in ESET Cyber Security (for Mac)

    Posted

    An updated Internet Protection Module was released earlier this morning, which addresses the issue. We've updated our Alert which states that this update should be pushed through automatically through the normal update process.

     

    If you'd like to update now, you should clear your update cache and update using the steps here: hxxp://support.eset.com/kb3173/

     

    Again, we are sorry for the disruption this caused. If you have any other questions or concerns, please let us know.

    El Capitan Update 10.11.3 Internet Problems

    in ESET Cyber Security Pro (for Mac)

    Posted

    An updated Internet Protection Module was released earlier this morning, which addresses the issue. We've updated our Alert which states that this update should be pushed through automatically through the normal update process.

     

    If you'd like to update now, you should clear your update cache and update using the steps here: hxxp://support.eset.com/kb3173/

     

    Again, we are sorry for the disruption this caused. If you have any other questions or concerns, please let us know.

    Is this appropriate for this forum?

    in General Discussion

    Posted · Edited by dwomack
    update to situation

    Agreed. It's rule #5 HERE

     

    It appears a moderator has already removed his profile photo. In keeping with the above, I'll remove the image you posted as well. No one needs to see that. ;)

     

    Moving forward, if you see anything else like this, simply report the member and we'll take care of it ASAP.

    Reports send us email notifications, which works much faster (at least in my case) than creating a thread would. 

     

    Thanks again for catching it and making us aware!

    NOD Songs from Nigel

    in General Discussion

    Posted

    We had to remove the songs to protect Nigel from all the paparazzi...jk 

     

    Protect Nigel from himself? Who on earth wants to take on THAT task?! ha ha

     

     

    Just curios, but how much do you think that a first pressing, signed copy of the original CD would go for?

    Hmmm almost sounds like you own one ;)

     

     

    He and I both. :) 

     

    Confirmed and got permission from legal to share them. I'll inquire on what the proper procedure to do that might be. More to come soon!

    New Build

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Also, the new build is now available:
     

    Changelog:
    Added: Support for screen reader software (JAWS)
    Added: Support for Outlook 2016 (Antispam plugin)
    Added: License info about seat count
    Fixed: Issues with printing and performance when closing files
    Fixed: Issues with settings migration when upgrading from previous versions
    Other: Current modules fully compatible with Windows 10 Threshold 2 (v1511) are already included in the installer
     
    Currently v9.0.349 is available as a micro PCU (automatic update) for users who have pre-release updates selected in the advanced update setup. Users with regular updates selected (default) can use Live Installer to install it over the version they have currently installed.
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