Kstainton

Thank you for the KB and links to the Microsoft documentation. ReflectDrivers is what I was looking for and seems to be working. 

Hi @secured2k,
Thank you for getting in touch, here is the KB that you requested regarding the ESET Windows Updater Utility: https://support.eset.com/en/kb7148-manually-install-windows-10-feature-updates-on-a-full-disk-encrypted-fde-system
The error you are running into is due to the disk not being accessible during the update as it is Encrypted and Windows has not been told to use the Encryption Drivers in order to access the disk, this utility solves that problem by passing the required switches to allow Windows to use the Encryption Drivers and thus be able to access the disk.
Thanks,
Kieran 

Hi @datarecovery,
I am sorry to hear that your Local Support Centre wasn't able to assist you, may I ask who it was that you got in contact with in an attempt to resolve this issue, was it your Local ESET Supplier or Distributor? I would like to get in contact with them, so may you provide me their details. I'm afraid I cannot assist you with this issue on the forum as issues like this can be quite complex and I would likely need logs and more information from you in order to provide you with the correct resolution for your issue.
Thank you,
Kieran

Hi Simon,
when you move the PDF away from the USB onto your PC does it open properly?
Gr.
Tobias

Hi @Mr.Gains,
Thank you for getting in touch, may I suggest you contact your local ESET Support office via the following link: https://www.eset.com/us/about/contact/ as this will need investigating further, which I cannot provide over our forum due to the complexity behind some of these issues. When getting in touch with your local ESET Support office, could you provide the following logs from your machine: https://support.eset.com/en/kb7123-eset-endpoint-encryption-diagnostics-utility
Thank you,
Kieran

Turns out we had to manually clear the TPM on the device, which then we're able to start the encryption. Something I have to note next time I go through the process, but I thought EFDE clear the TPM when taking over?

Hi @Simon Simon,
File type is not limited, however File size can be, please see here for more information: https://support.eset.com/en/kb7584-file-size-limitations-in-eset-endpoint-encryption
Thank you,
Kieran

Hi @Board Room,
Thank you for getting in touch, please decrypt the Workstation before moving your machine from the HDD to SSD.
Thank you,
Kieran