Simon Simon 0 Posted June 7, 2021 Share Posted June 7, 2021 Dear Sir/ Madam, The PDF file can not open properly in "Encrypted" USB drive? Please help to fix the problem, thank you. Best Regards, Simon Link to comment Share on other sites More sharing options...
Tobias 1 Posted June 7, 2021 Share Posted June 7, 2021 Hi Simon, when you move the PDF away from the USB onto your PC does it open properly? Gr. Tobias Kstainton 1 Link to comment Share on other sites More sharing options...
Simon Simon 0 Posted June 8, 2021 Author Share Posted June 8, 2021 16 hours ago, Tobias said: Hi Simon, when you move the PDF away from the USB onto your PC does it open properly? Gr. Tobias Hi ,Tobias, sure, we can open any pdf file in the PC, example: Desktop , My Documents. This is the problem of the ESET. Link to comment Share on other sites More sharing options...
Simon Simon 0 Posted June 8, 2021 Author Share Posted June 8, 2021 Dear ESET , We have two thousand of the PC are using your product, hopefully to fix the problem of Eset endpoint Encryption. Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted June 8, 2021 ESET Staff Share Posted June 8, 2021 (edited) Hi @Simon Simon, Unfortunately, this is a known issue with Adobe Acrobat Reader DC itself as it elevates itself under the System User Account. This prevents the Encryption Key required to decrypt the PDF file when accessing it being available to Adobe Acrobat Reader DC and therefore it will be denied access. Here is some more context to the issue that occurs with Adobe not having access to the Encryption Keys: https://support.eset.com/en/kb7942-windows-user-context-and-encryption#users - Windows User context and Encryption The only workaround that I can suggest for this, is that you copy the PDF file outside of the Encrypted Folder/Encrypted USB, Edit the PDF file and then copy it back into the Encrypted Folder/Encrypted USB. Edited June 8, 2021 by Kstainton Link to comment Share on other sites More sharing options...
Simon Simon 0 Posted June 9, 2021 Author Share Posted June 9, 2021 17 hours ago, Kstainton said: Hi @Simon Simon, Unfortunately, this is a known issue with Adobe Acrobat Reader DC itself as it elevates itself under the System User Account. This prevents the Encryption Key required to decrypt the PDF file when accessing it being available to Adobe Acrobat Reader DC and therefore it will be denied access. Here is some more context to the issue that occurs with Adobe not having access to the Encryption Keys: https://support.eset.com/en/kb7942-windows-user-context-and-encryption#users - Windows User context and Encryption The only workaround that I can suggest for this, is that you copy the PDF file outside of the Encrypted Folder/Encrypted USB, Edit the PDF file and then copy it back into the Encrypted Folder/Encrypted USB. Dear Kstainto, This is the big problem in our big environment (University), we can use the Kingston USB Drive with hardware encryption and open the PDF file succsesfully. Please help to invite your develop team to fix the problem, and we feel very disappointed of the product. Thank you for your help, Simon Link to comment Share on other sites More sharing options...
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