[ESET NOD32 Antivirus and ESET Smart Security 7.0.104 beta released]

Hello cutting_edgetech,

 

could you please provide us with exact steps to reproduce the issue?

I tried it myself but, just one rule has been correctly created.

 

Thank you.

[HIPS - should I be worried?]

Hello Mark,

 

"Log all blocked operations" should be enabled only during troubleshooting issues.

I highly recommend to disable it in order to prevent HIPS from rapid growth.

 

Self-defense is used to protect crucial parts of the AV so I don't think that any process should be trying to delete anything protected by it.

 

Could you please paste here appropriate lines from the log?

["Failed to read Firewall configuration" after latest VSD or module update.]

We've found out that the recent Internet protection module 1073 might have caused ekrn crashes on systems powered by CPUs from 2001 and older (2004 and older for AMD CPUs). Updating to the latest version of Internet protection module 1076 (released yesterday) should solve the issue.

[unknown error code]

Hello Winston,

 

do you have more ERA servers and do you use replication to upper server?

Do you encounter this error when the replication is in progress?

[Unable to activate ESS 7 beta using same email address]

Hello Cutting_edgetech,

 

have you received your beta license credentials on your e-mail?

You could activate your beta with them, just select activate using a username and password.

[Ubuntu 12.04]

Hello,

 

we successfully reproduced the issue in our in-house testing environment and we opened a bug with development.

 

Thank you for letting us know.

[Ems 2 commands not working properly]

Hello Jun,

 

Are you by any chance using a third party app for sending and receiving SMS messages, such as WhatsApp or similar?

The thing is, we only intercept and process messages delivered to the default messaging app preinstalled on your device.

[After Installing ESS 6 : I'm locked out of my hard drive]

Hello PolakTom101,

 

please contact your local support, they will assist you with regaining permissions.

I case you won't succeed with them, write me a private message

[After Installing ESS 6 : I'm locked out of my hard drive]

Hello PolakTom101,

 

were you able to restore permissions on your system according to Arakasi's advice?

If you were successful please try version 7, it contains many fixes some of them may be helpful in your case.

 

Please keep us informed.

[Network Configuration Requirements for allowing clients to connect to ESET Remote Administrator remotely]

Hello,

 

the communication between ERA server and mobile client is encrypted.

The updates are not encrypted as far as they are protected and verified by digital signatures.

[Disconnecting ssh session]

Hello Vahid,

 

Try enabling Maintain inactive TCP connections option.

open your ESET Smart Security, press F5 to enter advanced setup -? Network -> Personal firewall -> IDS and advanced options -> check "Maintain inactive TCP connections" and confirm by OK.

 

Has this resolved your issue with disconnecting?

[Ubuntu 12.04]

Hello Ronnie,

 

Do you use 32 or 64bit version of Ubuntu?

Do you have automatic updates enabled and all patches installed?

Which exact version of chromium do you have installed?

Could you please paste the error message here?

[Process Crash in esets_proxy 5.0.110]

Hello,

 

According to Dev team after applying this fix there shouldn't be any crashes, but we are not able to replicate the issue in-house so we need your help to verify it.

 

1. Backup the original files ( esets_pfw and esets_proxy) 

esets_pfw with this command sudo cp /Applications/.esets/Contents/kext/10.6/esets_pfw.kext/Contents/MacOS/esets_pfw /Applications/.esets/Contents/kext/10.6/esets_pfw.kext/Contents/MacOS/esets_pfw.bkp

esets_proxy with this command sudo  cp /Applications/.esets/Contents/MacOS/esets_proxy /Applications/.esets/Contents/MacOS/esets_proxy.bkp

2. Download the archive, and unpack (password is "clean")

copy (via command line) esets_pfw to /Applications/.esets/Contents/kext/10.6/esets_pfw.kext/Contents/MacOS/esets_pfw

copy (via command line) esets_proxy to /Applications/.esets/Contents/MacOS/esets_proxy

3. Execute commands:

sudo chown root:wheel /Applications/.esets/Contents/kext/10.6/esets_pfw.kext/Contents/MacOS/esets_pfw

sudo chmod 755 /Applications/.esets/Contents/kext/10.6/esets_pfw.kext/Contents/MacOS/esets_pfw

4. Restart the Mac

 

The crashes shouldn't appear anymore.Please keep us informed.

 

Thank you.

esets_proxy_and_esets_pfw.zip

[Shortcut Virus]

Hello Johnno,

 

please submit samples of this malware to our research laboratory as per the instructions here.

[ESET NOD32 Antivirus and ESET Smart Security 7.0.104 beta released]

Hello,

 

you can find it in Advanced settings -> Web and e-mail -> Anti-phishing protection -> Report a phishing site.

Screenshot is attached.

 

[Suggestion: After click action for the Right top pop-up in Windows8]

Hello Galaxykiss,

 

I have forwarded it to our product management team responsible for this.

For me it seem quite useful.

 

Thank you.

[ESET Endpoint Antyvirus 5 - not blocking https]

Hello Kicaj,

 

in case you would like to block HTTPS as well you need to have scanning of SSL protocol enabled.

 

Close all browsers and e-mail clients, open you ESET Smart Security / ESET NOD32 Antivirus -> press F5 -> Web and email -> Protocol filtering -> SSL -> select Always scan SSL protocol and confirm by OK.

[Process Crash in esets_proxy 5.0.110]

 

Hello,

 

could you please try to reproduce the issue with enclosed esets_proxy binary and provide us with the crash log?

Archive is encrypted with password "clean"

Replace the binary in the application folder, but keep the original one.

 

@Alex - PM sent.

 

To be clear, are we to turn on the pre-release updates first, or drop in the esets_proxy file first, or do both before testing again? 

 

Thanks. 

 

 

Hello,

 

you could enable pre-release before changing the esets_proxy.

[Process Crash in esets_proxy 5.0.110]

Hello,

 

could you please try to reproduce the issue with enclosed esets_proxy binary and provide us with the crash log?

Archive is encrypted with password "clean"

Replace the binary in the application folder, but keep the original one.

 

@Alex - PM sent.

esets_proxy.zip

[Process Crash in esets_proxy 5.0.110]

mac_info_get.command.1.18.zip

 

Hello,

 

could you please provide us with output of enclosed Info_get script?

Please collect the logs immediately after the crash.

 

Thank you for cooperation.

[ESET Smart Security 7 Beta & ESET NOD32 Antivirus 7 Beta Released – Give Feedback and win]

Hi, 

I'm encountering a bug in the last beta. After update my bluetooth driver I was no more able to start windows because em008_64.dat caused lots of 0x00000050 bsod

 

Hello Mirko,

 

could you please provide us with full memory dump so we could analyze it?

 

Thank you.

[Allowing updates trough TMG Firewall]

Hello NomadeWolf,

 

Configure remote clients/mobile users to first attempt to update from the local LAN Update Server (Mirror), then through the Internet, directly from the ESET update servers.

Just follow these steps.

 

Regards,

[What procedure do you normally use to delete virus Memory?]

Hello Suporte.protagon,

 

please run the tool with parameter /d

 

"C:\>EOlmarikTdl4Cleaner.exe /d

ESET Windows OlmarikTdl4/Olmasco Remover v1.6.0.8 (Jun 10 2013 12:48:50)

Copyright © ESET, spol. s r.o. 1992-2013. All rights reserved.

 

Full dump mode"

 

and provide us with an archive located in EOlmarikTdl4Cleaner folder, which will be created in the same location as Olmarik cleaner was run from.

[[BUG] ESET 7 & MBAM Cause Freeze on logon (Netmanservice)]

Hello JJTR,

 

please see this post by Marcos.

 

Regards,

[Scheduled Scans]

Hello PodrskaNORT,

 

actually it is already implemented in Endpoint v.5

Advanced settings -> Tools -> Log files -> Text protocol -> Enable text protocol.

You can choose from plain text, CSV or even event log.

 

Regards,